Request Accessible Materials
To receive an alternative format from Jones & Bartlett Learning, LLC, requests must come from the institution’s designated accessibility officer or legal entity authorized to act on behalf of the institution. Files will only be provided to the requesting institution. Requests directly from students will not be processed. We will respond as quickly as possible, but please understand that it may take 2-3 weeks for the requesting institution to receive electronic files. All requests are delivered via email in a .ZIP archive or delivered via FTP in a .ZIP archive. Spam filters or email file size limitations may prevent email delivery of attachments. The attachment size for a zipped Word file is generally under 5 MB. You must have at least 5 MB available in your Inbox. Please check with your email service provider to confirm your account meets these requirements. Jones & Bartlett Learning is not responsible for lost or blocked email transmissions and attachments.
If files exceed 5 MB, they will be delivered via FTP in a .ZIP archive. Login information and instructions are supplied via the email address submitted in the request. If the requested files have not been received within three weeks of the request, please contact Jones & Bartlett Learning.