Special Back-to-School Offer – Save 25% + Free Shipping on Today’s Order with Code STUDY25!

Excludes Uglys, mobile apps, online nursing courses, Junction Education, Cybersecurity, Medicine, and custom products. Cannot be combined with any other discounts. Ground shipping to contiguous U.S. states only. Expires 9/30/25. Other restrictions may apply.

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Customer Service

Frequently Asked Questions:

How long will it take for my order to arrive?

Orders are processed in the order they are received. You will receive an email confirmation when your order is processed. Shipping times vary depending on your location. Orders usually ship within 2-4 business days Monday through Friday. Please allow an additional 1-2 business days for a bundle/package to be assembled at our distribution center

I purchased a print book that includes an access code. Where is my access code?

If you purchase print product, your access code is bound into the book or shrink wrapped with your bundle so you will not receive the code until the book arrives.

Where can I find my access code if I purchased a digital-only product?

When you purchase a digital product you gain instant access to that product. Simply log in to your account (with the username and password used at checkout) and you will find a link under your Products tab. If you purchased multiple copies or a custom PUBLISH eBook an access code is emailed to you. Check your spam/junk folder if you do not see the email in your inbox as sometimes it is rerouted.

How long will I have access to my digital product?

Standard length of digital products is 365 days or 1 year from the date the code is redeemed, or instant access is granted. Product lengths can vary per product and are typically stated on the product page on our website.

How do I return an order?

To return a digital-only order, please complete the online form at https://www.jblearning.com/returns-form and your return request will be reviewed. For all other returns refer to https://www.jblearning.com/returns.

Can I cancel my order?

Due to our processing system, once an order has been placed we are unable to cancel the order. If you need additional information on returning an item, please visit https://www.jblearning.com/returns.

Can I purchase a digital access code that is intended for someone else?

Yes, but please call our Customer Service team to do so at 1-800-832-0034, Option 1. Due to the fact that web orders for digital-only products go directly into the purchaser's MyAccount page and redemption is restricted to only them, phoning our Customer Service team will allow us to email the code as directed enabling it to be shared/redeemed by someone other than the purchaser.

Placing or Inquiring About an Order:

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International Contacts

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International Translation Rights Inquiry

First Name*

Last Name*

Organization Name*

Organization Country/Region*

Organization Address*

Organization City*

Organization Contact Email*

Organization Contact Phone Number

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What is the local suggested selling price, if known?

How Can We Help?

Questions regarding our products and instructor resources? We’re here to help. Explore Our Frequently Asked Questions

Customer Service

Technical Support

Account Manager

International Contacts

Customer Service

Frequently Asked Questions:

Placing or Inquiring About an Order:

Account Manager

Please Select the Appropriate Content Area and State to Contact Your Account Manager.

International Contacts

Please Select Your Region to Contact Your Representative.

US / International Customer Service

U.S. & International Customer Service

Canada

Public Safety Group

Jones & Bartlett Learning

CDX Learning Systems

Europe & United Kingdom

Jones & Bartlett Learning, Public Safety Group, and CDX Learning Systems

LATAM & the Caribbean

Brazil

Jones & Bartlett Learning, Public Safety Group, and CDX Learning Systems

Mexico, Central America & the Caribbean

Public Safety Group

South America (Except Brazil)

Public Safety Group

LATAM (excluding Brazil) & Caribbean

Jones & Bartlett Learning, and CDX Learning Systems

Middle East

Public Safety Group

Jones & Bartlett Learning, Public Safety Group, and CDX Learning Systems

Africa

East Africa: Kenya, Gambia, Ghana, Mauritius, Liberia, Malawi, Nigeria, Sierra Leone, Tanzania, & Uganda

Jones & Bartlett Learning and CDX Learning Systems

Southern Africa: Botswana, Lesotho, Namibia, South Africa Swaziland, Zambia, & Zimbabwe

Jones & Bartlett Learning and CDX Learning Systems

Asia

Jones & Bartlett Learning, and Public Safety Group

Singapore & Brunei

Taiwan

Guam, Northern Mariana Islands & Philippines

China

Malaysia

South Korea

Bangladesh, India, Nepal, & Sri Lanka

Australia & New Zealand

Australia & New Zealand

Jones & Bartlett Learning, and Public Safety Group

Australia

CDX Learning Systems

International Translation Rights Inquiry

Questions regarding our products and instructor resources?
We’re here to help.
Explore Our Frequently Asked Questions