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Technical Support offers assistance for the computer-based products and services provided by Jones & Bartlett Publishers.
For issues concerning ordering, availability, or content: Please contact Customer Service or your Sales Representative
J&B offers e-mail-back / call-back technical support. For the fastest response, please submit all new requests through our
Issue Tracking
system. One of our support team will contact you promptly by e-mail or phone, normally in less than 2 business hours.
After you submit a request, you will receive an automatic e-mail that:
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Confirms you have submitted the form successfully
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Provides a Support Request Number that has been assigned to your request
If you do not receive a reply, please check your "spam" or "bulk" e-mail folder.
Our e-mail may have been directed there by your e-mail system.
Hours of operation: Tech Support is available Monday through Friday from 8:30 a.m. to 5:00 p.m.**, US Eastern time.
**Until 3:00 p.m. on Fridays in June, July, and August
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TO SUBMIT A REQUEST: Click the option below that best describes the kind of help you need. If
you don't see what you are looking for, click Other.
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