A:AAOS is the author of many of our best known and widest used materials including EMT-B, EMT-I, and First Responder. They also provide guidance and medical content review for our Emergency Care & Safety Institute courses.

A:AAP is the author of the PEPP program, PedFACTS program, and co-author of the APLS materials.

A:ACEP reviews medical content for our Emergency Care & Safety Institute courses, “Vital Signs” Continuing Education courses, is the author of the eACLS program and co-author of the APLS materials.

A:Continuing Education credits are provided for many of our courses. For online courses this is processed immediately upon completion of the course and you are able to print out an acknowledgement form. If you are completing traditional classroom-based training, your instructor would have to process your continuing education with the appropriate agency.

A:An LMS uses technology to manage the interaction between instructors, students, and resources. Our LMS, known as “JB Course” allows instructors/administrators to utilize our existing course supplements as well as their own, to distribute content and activities to internal and external users.

A:We do not recommend any brand. Our mobile software is established to run on Palm and Pocket PC platforms.

A:Most of our online courses expire 45 days from the date the user logs onto the course.

A:If an online course has a practical exam component following the course, you will be prompted at the start of the course to locate a skills testing location near you. Since the skills check is not a part of the course, an additional fee will be required. If you have been issued a course access code from your institution the skills check is usually handled as part of the course and if so, you will be advised by the institution.

A:State and local regulatory agencies rarely only accept one training program. Several programs are usually listed, and also allow for “equivalency.” Our programs are likely to meet your local regulatory requirements because they meet state and national requirements.

A:Yes, technical support is provided for all of our programs at http://www.jbpub.com/webmaster.cfm

A:If you are provided access to our courses by your institution, the institution has administrative privilege and can view the progress of its personnel through our courses. This includes your exam scores.

A:The exams are scored immediately upon completion and feedback is provided.

A:All courses allow you two tries to pass the exam, unless you are enrolled in eACLS, in which case you have three attempts. If you fail all tries, you will have to repurchase the course to take the exam again.

A:Yes.

A:Yes. It does not matter what computer you use to access the internet for our courses.

A:Anytime you stop while taking the course your last location is recorded and stored so that you can access it upon your return. If you stop while in the middle of completing an exam, it is scored as an attempt and is graded according to the questions you have answered. This almost always results in a failure. All exams are to be taken in one sitting.

A:With the exception of “volume discounts,” all individual course prices are listed next to the courses.

A:No, but we do have a number of support materials available to you.

A:Continuing Education credits are provided for many of our courses. For online courses this is processed immediately upon completion of the course and you are able to print out an acknowledgement form.

A:No, our courses can be accessed by individuals. But you should check with your institution’s program administrator (e.g. Training Officer, employer, etc…) first because volume discounts are available that save you and your institution money.

A:Yes. Check the link with each course for information on “Volume Discounts.”

A:Yes. All user data from any courses is tracked and can be reported to the institution administrator.

A:eACLS™ has been designed for use for both initial and refresher training. The initial training is provided through a traditional classroom-based course, while the refresher training can be provided through classroom or distance learning.

A:Yes. Our testing services provide randomized exams for many disciplines (EMS, fire, nursing, and medicine). The questions have varying degrees of difficulty. Most questions in the different disciplines provide detailed rationales for the correct answers.

A:Individuals—If you are not satisfied with your purchase of a distance education "course" from Jones & Bartlett Publishers, you may request a full refund within 30 days of purchase. This request will be considered if you have not completed all the sections of the course, or been issued continuing education credits as part of the course. The course must have been purchased directly from Jones & Bartlett Publishers in order to receive a refund. No refunds will be issued by Jones and Bartlett to customers who have purchased a course through one of our Internet based distributors. No refunds will be given to those who fail to check with their employers or organizations prior to registering for any course, only to find out later that the course is not accepted by their employer or organization. No refunds are issued for any purchases of the distance learning "TestPrep" programs that prepare individuals for national/state competency exams.

Wholesalers and Retailers—100% of your purchases may be returned for credit only provided your return is made within one year of the original invoice date, and the access codes are returned unused. Returns must be accompanied by the invoice or invoice information and if bundled with a book, the book must be in saleable condition. All bundles returned must be in original shrink-wrap and unopened. No returns will be accepted for credit from any customer who has not purchased the products directly from Jones & Bartlett Publishers.