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Umiker's Management Skills for the New Health Care Supervisor, Sixth Edition

Author(s): Charles R. McConnell, MBA, CM, Human Resource and Editorial Consultant, Ontario, New York
  • ISBN-13: 9781449688851
  • Paperback    658 pages      © 2014
Price: $113.95 US List
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Today’s healthcare supervisors are continually faced with smaller budgets, fewer workers, and greater responsibilities. The sixth edition of Umiker’s Management Skills for the New Health Care Supervisor continues to provide valuable information for future healthcare managers and supervisors who must address these challenges daily.

Written primarily for those who have little to no management training, Umiker’s offers practical suggestions for improving effectiveness, both as a supervisor and as an organization. Ideal for students in undergraduate, community, and career college programs, author Charles R. McConnell maintains Dr. William Umiker’s clear, jargon-free writing style.

Key New Features:

  • New “Key Terms” section added to each chapter.
  • New and expanded information on current topics such as interviewing and employee selection, credentialing, cultural diversity, disciplinary action, HIPAA, managed care, grant writing, and more.
  • Improved case studies, exercises, and end-of-chapter questions.
  • Comprehensive and updated instructor resources, including an Instructor’s Manual, PowerPoint lecture outlines, and Test Bank.
About the Author  
  Part  I  Fundamentals for the Supervisor
    Chapter  1  Do You Really Want to be a Supervisor?
    Chapter  2  Customer Service
    Chapter  3  Basic Management Functions
    Chapter  4  Reengineering, Mergers, and the Supervisor
    Chapter  5  Position Descriptions and Performance Standards
    Chapter  6  Policies and Policy-Making
    Chapter  7  The Supervisor’s Legal Environment
    Chapter  8  Personnel Recruitment
    Chapter  9  Interviewing and Employee Selection
    Chapter  10  Orientation and Training of New Employees
    Chapter  11  Team Leadership
    Chapter  12  Safety and Workplace Violence
  Part  II  Leading People
    Chapter  13  Leaders and Managers
    Chapter  14  Coaching and Counseling
    Chapter  15  Motivation, Reward, and Recognition
    Chapter  16  Performance Feedback
    Chapter  17  Disciplining: Correction of Behavior
    Chapter  18  Cultural Diversity: Managing the Changing Workforce
    Chapter  19  Conflict and Confrontation
    Chapter  20  Employees with Problems
    Chapter  21  Managing Difficult Employees
    Chapter  22  Complaints, Grievances, and Appeals
    Chapter  23  Personnel Retention
    Chapter  24  Privacy and Confidentiality, Employees and Clients
  Part  III  Health Care Cost Control
    Chapter  25  Managed Care
    Chapter  26  Budgets and Cost Control
  Part  IV  Developing Employees
    Chapter  27  Change as a Way of Life
    Chapter  28  Staff Development
    Chapter  29  Delegation and Empowerment
  Part  V  Special Supervisory Skills
    Chapter  30  Spoken Communication
    Chapter  31  Written Communication
    Chapter  32  Holding Effective Meetings
    Chapter  33  Decision-Making and Problem Solving
    Chapter  34  Time Management
  Part  VI  The Supervisor’s Continuing Development
    Chapter  35  Coping with Stress and Burnout
    Chapter  36  The Supervisor’s Career Development
    Chapter  37  Politics, Networks, and the Supervisor’s Future

Charles R. McConnell, MBA, CM-Human Resource and Editorial Consultant, Ontario, New York

Charles R. McConnell started his professional career in industrial and management engineering, followed by 29 years in human resources management in the healthcare industry. During those years he served as a human resources manager for affiliated organizations of a multi-facility healthcare system based in Rochester, New York, and earlier as a senior consultant with the Management and Planning Services division of the Hospital Association of New York State. He currently is an independent human resources and editorial consultant who has published more than 20 books and numerous articles, and serves as editor of a quarterly professional journal. He holds a BS in engineering and an MBA from the State University of New York at Buffalo, and has served as adjunct faculty at several colleges.

Additional Titles by this Author
  • "[This book] provides practical methods for use in real management scenarios dealing with people and the impact of constant changes in the workplace on supervisors. This is a much-needed book for students proactively seeking needed skills and for experienced supervisors who wish to hone their skills and strategies for success in meeting career goals. … In today's changing healthcare environment, books such as this reinforce the skills necessary for successful supervision in the workplace and this one is more comprehensive than most in this field. Other books in this area target specific topics rather than presenting a comprehensive review."
    -- Melanie M Tidman, DHSc, MA, OTR/L, A. T. Still University (For Doody's Book Review Service, Oct. 2013. Doody's Score: 98 - 5 Stars!)

The following instructor resources are available to qualified instructors for download

ISBN-13: 9781449688851

Angel ready Test Bank
BlackBoard ready Test Bank
Desire to Learn ready Test Bank
Instructor Manual
Moodle ready Test Bank
Slides in PowerPoint Format
Test Bank
Transition Guide