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Case Studies in Organizational Behavior and Theory for Health Care

Author(s): Nancy Borkowski, DBA, CPA, FACHE, FHFMA, Professor, School of Health Professions, University of Alabama at Birmingham, Birmingham, Alabama
Gloria Deckard, PhD, Associate Dean, COB Landon Undergrad School, Associate Professor, Department of Decision Sciences & Information Systems, College of Business Administration, Florida International University, Miami, Florida
  • ISBN-13: 9781449634285
  • Paperback    282 pages      © 2014
Price: $123.95 US List
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This compendium of 35 case studies examines managerial and organizational behavior concepts put to practice in everyday, real-world healthcare settings. Through these cases, students will gain skills, confidence, and a clear understanding of the application of theory. This is one of the few collections that offers case studies specific to the theories of organizational behavior, within the healthcare setting.

  Chapter  1  I Don’t Want to Get Fired, But…
  Chapter  2  Multi-Disciplinary Collaboration: Bridging Professional Differences for Service Improvement in Adolescent Mental Health Care
  Chapter  3  What Just Happened?
  Chapter  4  Readiness and Change Management During Electronic Medical Records Adoption
  Chapter  5  Choosing the Appropriate Electronic Medical Records System: A Clinic’s Journey to Innovation
  Chapter  6  Joint Patient Liaison Office: Building a Streamlined Unit
  Chapter  7  Working in a Critical Care Unit: Experiences of a Nurse
  Chapter  8  The Tardy Drama Queen
  Chapter  9  It’s Just Not Fair!
  Chapter  10  Broken Ribs
  Chapter  11  When Increased Diversity Improves Team Performance
  Chapter  12  Whose Patient Is It?
  Chapter  13  The Impact of Profitability on Leadership and Accountability in a Public University Dental Clinic
  Chapter  14  A Multicultural Health Care Team and Patient Care
  Chapter  15  Renovation of the Pediatrics Department
  Chapter  16  Practice Transformation: The Case of a Small, Independent Primary Care Practice
  Chapter  17  Working Toward Collaborative Care
  Chapter  18  Leadership's Role for Organizational Change
  Chapter  19  Mending Relationships After a Communication Breakdown
  Chapter  20  Too Busy To Care
  Chapter  21  Post-merger Impacts within a Health and Social Services Centre in Quebec
  Chapter  22  Conflict at the Academic Medical Center: Productivity Levels
  Chapter  23  Budget Conflicts: Who Will Win?
  Chapter  24  Limited English Proficiency: Managing Beyond the Words in Long-Term Care Settings
  Chapter  25  Discord in the Doctors’ Domain
  Chapter  26  Smyrna University Hospital's Department of Internal Diseases: Finally Walking Side by Side
  Chapter  27  Bionix Diagnostics’ Organizational Culture and Business Imperatives
  Chapter  28  The Struggle for Power at Midwest Hospital System
  Chapter  29  EMR System: A Blessing or A Curse?
  Chapter  30  Enriching Jobs at Midwest Hospital System
  Chapter  31  “Poof” You Are Now in Management: A Case Study in Leadership
  Chapter  32  Is This Person-Centered Planning? Change Management in a Mental Health Center
  Chapter  33  Nurses from Other Lands
  Chapter  34  The New Manager’s Challenge
  Chapter  35  Reorganization and the Centers for Early Childhood Intervention
  Chapter  36  Retail Pharmacies: Assessing Organizational Responses to AHRQ’s Health Literacy Pharmacy Tools

Nancy Borkowski, DBA, CPA, FACHE, FHFMA-Professor, School of Health Professions, University of Alabama at Birmingham, Birmingham, Alabama

Dr. Nancy Borkowski has over 17 years as an academician serving in faculty positions at the University of Alabama at Birmingham, Florida International University and St. Thomas University. In addition, Dr. Borkowski has over 20 years experience in the healthcare industry holding executive positions in physician practice management and managed care. Dr. Borkowski is a two time past recipient of the American College of Healthcare Executive’s Southern Florida Senior Career Healthcare Executive Award. Dr. Borkowski is a certified public accountant and holds Fellow status with both the American College of Healthcare Executives (ACHE) and the Healthcare Financial Management Association (HFMA). Dr. Borkowski is a nationally recognized author with the first edition of her book Organizational Behavior in Health Care being referred to as “one of the most significant advances in the field of health services administration” which was awarded the AJN 2005 Book of the Year Award for nursing leadership and management. Her work has been published in Leadership in Health Services, Group & Organization Management, Organizational Behavior and Human Decision Processes, Health Care Management Review, Journal of Ambulatory Care Management, Journal of Health Administration Education, Journal of Health and Human Services Administration, International Journal of Public Administration, and various other journals. Dr. Borkowski teaches leadership, organizational behavior, and strategic management and is a past recipient of the American College of Healthcare Executives’ Excellence in Teaching Award. Dr. Borkowski continues to consult with and serve on many healthcare companies’ boards. In 2009, she received the Follmer Bronze Merit Award from HFMA and in 2012, Dr. Borkowski was presented ACHE’s Exemplary Service Award for providing significant leadership and contributions to further professional excellence at the chapter, regional and/or national levels.

Gloria Deckard, PhD-Associate Dean, COB Landon Undergrad School, Associate Professor, Department of Decision Sciences & Information Systems, College of Business Administration, Florida International University, Miami, Florida

  • "I would like to commend the authors on a great job!  The case studies reflect typical situations that occur in health care and provide thought provoking discussion questions.  In addition, as promised by the authors, the case studies can stand independent of organizational behavior and are a great compliment to other content areas. I plan to adopt the book to augment several of the courses in our Nursing Administration track."

    —Kathy Sommers, MBA, EdD, RN, Assist Professor, Graduate Studies, Mount Carmel College of Nursing

The following instructor resources are available to qualified instructors for download

ISBN-13: 9781449634285

Instructor Manual

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