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Pharmacy Management, Leadership, Marketing and Finance & eChapters
Includes Risk Management for Pharmacy Practice Supplement

Author(s): Marie A. Chisholm-Burns, PharmD, MPH, FCCP, FASHP, Professor and Head of the Department of Pharmacy Practice and Science, The University of Arizona College of Pharmacy, Tucson, Arizona, Professor, Department of Surgery, The University of Arizona College of Medicine, Tucson, Arizona
Allison M. Vaillancourt, PhD, SPHR, Vice President for Human Resources, The University of Arizona, Tucson, Arizona, Faculty, The University of Arizona School of Government and Public Policy, Tucson, Arizona
Marv Shepherd, PhD, MS, RPh, Director of the Center for Pharmacoeconomic Studies and Chairman of the Pharmacy Administration Division, University of Texas at Austin College of Pharmacy, Austin, Texas
Details:
  • ISBN-13: 9781449613433
  • Product With Access Code    562 pages      © 2011
Price: International Sales $71.95 US List
Add to Cart Request a Review Copy

Overview

Pharmacy Management, Leadership, Marketing, and Finance received the 2011 AMWA Medical Book Award in the Health Care Professionals, Non-Physician Category

***The textbook Pharmacy Management, Leadership, Marketing, and Finance will come bundled with Risk Management for Pharmacy Practice, a two-chapter online PDF supplement - at no additional cost.

The comprehensive textbook, Pharmacy Management, Leadership, Marketing, and Finance, provides pharmacy students and practicing pharmacists with valuable information on topics such as operations management, economic analysis, reimbursement and marketing. This book also features sections on communication, conflict management, professionalism, and human resource strategies – vital competencies for pharmacy leaders and managers.

Written in a reader-friendly style, this text effectively facilitates an in-depth level of understanding of essential leadership and management concepts for application in practice. The Chapters were written and reviewed by academic pharmacy faculty, practicing pharmacy managers and leaders, human resources professionals, and practicing attorneys to incorporate both theory and real-world experiences. The authors and reviewers represent more than 70 colleges/schools of pharmacy and national/international institutions.

This is a highly practical text that addresses the kinds of issues pharmacy professionals will face in their day-to-day work regardless of whether they hold formal or informal leadership roles – thus making this book an essential, attainable resource for pharmacy students and practitioners.

♦ Managing Risk: The Basics eChapter
This chapter introduces enterprise risk management and the role of the pharmacy manager in identifying risks that may impact the pharmacy organization as a whole. With a thorough review explaining the process of identifying, classifying and determining which problems to address first, as well as how to develop a risk management plan to monitor and manage risk, this key supplement will provide a valuable resource for students to learn the foundations needed for pharmacy practice.

♦ Managing Risk: Insurance Fundamentals eChapter
This 37 page overview describes basic aspects and concepts of insurance including the declarations page, common policy conditions, property coverages, commercial liability coverages, pharmacy professional liability coverage, claims-made or occurrence coverage, exclusions, limitations, and conditions, common reasons why some risks are not insurable, and umbrella coverage. With an understanding of the appropriate utilization of insurance students and pharmacists will be armed with strategies and tools to guard against numerous risks that would otherwise harm the pharmacy business or organization and/or the individual.

Both chapters include figures and tables to illustrate key information and aid comprehension as well as case scenarios and a glossary. See "Samples & Additional Resources" tab for Figures related to e-Chapters.

To order the 2 chapters as an individual product, contact your Account Specialist and request ISBN-13: 978-1-4496-1326-6.

Instructor Resources include: Lesson Plan, PowerPoint Presentations, Answers to End of Chapter Questions, Case Studies, Test Bank

Student Companion Web Site with interactive study tools and additional resources, including: an Interactive Glossary, Flashcards, Crossword Puzzles, Chapter Quizzes.

Continuing Pharmacy Education Credits also available, see “SAMPLES" section for more information.

 

ShowKey Features

The teaching pedagogical items used in Pharmacy Management, Leadership, Marketing & Finance were developed in collaboration with educational design specialists to enhance learning and retention. These features include:

  • Structured learning objectives and key concepts are listed at the beginning of each chapter to help focus learning.
  • Concepts are easily identified by icons throughout the chapter.
  • Key terms are bolded and defined.
  • Examples of practical applications are provided.
  • Over 150 helpful and comprehendible tables, figures and illustrations are included to enhance student understanding.
  • Self-assessment questions and answers are included in each chapter to evaluate student learning.
  • Each chapter concludes with a summary, references, defined abbreviations and case scenarios.
  • Case scenarios facilitate critical thinking skills and lend relevance to the principles provided.
  • Glossary of key terms is included as an appendix.

Instructor Resources include: Lesson Plan, PowerPoint Presentations, Answers to End of Chapter Questions, Case Studies, Test Bank

Student Companion Web Site with interactive study tools and additional resources, including: an Interactive Glossary, Flashcards, Crossword Puzzles, Chapter Quizzes.

 Continuing Pharmacy Education Credits also available, see “SAMPLES" section for more information.

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ShowTable of Contents

Section  1  Leading and Managing
  Chapter  1  Leadership Essentials for Pharmacists
  Chapter  2  Management Essentials for Pharmacists
Section  2  Change and Innovation
  Chapter  3  Leading and Managing Change
  Chapter  4  Innovation and Entrepreneurship
Section  3  Law and Ethics
  Chapter  5  Important Laws Affecting Pharmacy Practice Management
  Chapter  6  Ethical Decision Making
Section  4  Pharmacy Operations
  Chapter  7  Pharmacy Operations: Workflow, Practice Activities, Medication Safety, Technology, and Quality
  Chapter  8  Purchasing and Managing Inventory
  Chapter  9  Third-Party Payment for Prescription Medications in the Retail Sector
  Chapter  10  Cents and Sensibility: Understanding the Numbers
  Chapter  11  Justifying and Planning Patient Care Services
  Chapter  12  Achieving and Measuring Patient Satisfaction
Section  5  Planning
  Chapter  13  Achieving Results Through Others and Strategic Planning
  Chapter  14  Pharmacy Business and Staff Planning
Section  6  Marketing
  Chapter  15  Understanding and Applying Marketing Strategies
  Chapter  16  Advertising and Promotion
Section  7  Human Resources
  Chapter  17  Employment Law Essentials
  Chapter  18  Successful Recruitment and Hiring Strategies
  Chapter  19  Effective Performance Management
  Chapter  20  Creating and Identifying Desirable Workplaces
Section  8  Communication
  Chapter  21  Communicating Effectively With Others
  Chapter  22  Negotiation Techniques
  Chapter  23  Managing Conflict and Building Consensus
Section  9  Personal Development
  Chapter  24  Managing Your Time
  Chapter  25  Developing Professionalism in Pharmacy
  Chapter  26  Creating Your Personal Brand and Influencing Others
  Chapter  27  Personal Finance
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ShowAbout the Author(s)

Marie A. Chisholm-Burns, PharmD, MPH, FCCP, FASHP-Professor and Head of the Department of Pharmacy Practice and Science, The University of Arizona College of Pharmacy, Tucson, Arizona, Professor, Department of Surgery, The University of Arizona College of Medicine, Tucson, Arizona

Marie A. Chisholm-Burns, PharmD, MPH, FCCP, FASHP is Professor and Head of the Department of Pharmacy Practice and Science at The University of Arizona College of Pharmacy. She received her BS in Psychology and Biology from Georgia College, BS in Pharmacy and Doctor of Pharmacy degrees from The University of Georgia, and Master of Public Health degree from Emory University. She completed her residency at Mercer University Southern School of Pharmacy and at Piedmont Hospital in Atlanta, Georgia. Dr. Chisholm-Burns is Founder and Executive Director of the Medication Access Program which increases medication access to transplant patients. She has also served in numerous elected leadership positions in several different professional organizations, and has worked in multiple pharmacy settings. With more than 200 publications and approximately $8 million in external funding as principal investigator from organizations such as the National Institutes of Health and several foundations, she is a prolific scholar. She has received numerous awards and honors including the Robert K. Chalmers Distinguished Pharmacy Educator Award from the American Association of Colleges of Pharmacy, the Clinical Pharmacy Education Award from the American College of Clinical Pharmacy, the Daniel B. Smith Practice Excellence Award from the American Pharmacists Association, and the Rufus A. Lyman Award for most outstanding publication in the American Journal of Pharmaceutical Education (both in 1996 and 2007). Dr. Chisholm-Burns is also a Fulbright Scholar. She lives in Tucson, Arizona with her husband and son, and enjoys writing, cycling, and playing chess.
Additional Titles by this Author

Allison M. Vaillancourt, PhD, SPHR-Vice President for Human Resources, The University of Arizona, Tucson, Arizona, Faculty, The University of Arizona School of Government and Public Policy, Tucson, Arizona

Allison M. Vaillancourt, Ph.D., SPHR is Vice President for Human Resources at The University of Arizona and teaches in the University's School of Government and Public Policy. She received a BA in political science and MA in Pubic Policy and Administration from the University of Wisconsin-Madison, and earned a Ph.D. in Public Policy and Administration from the University of Colorado-Denver's School of Pubic Affairs. Prior to beginning her career in human resources in the early 1990s, Dr. Vaillancourt held positions as a journalist, non-profit executive, and research administrator. She has held several leadership roles in national human resources organizations, and consults and presents nationally on issues related to strategic planning, business analytics, management, human resources, organizational culture, and communication. Dr. Vaillancourt is a co-principal investigator of a National Science Foundation ADVANCE grant designed to increase the number of women in the fields of science, technology, engineering and math. A marathon runner and long-distance cyclist, she lives in Tucson, Arizona, where her two daughters consistently make fun of her clothing choices.

Marv Shepherd, PhD, MS, RPh-Director of the Center for Pharmacoeconomic Studies and Chairman of the Pharmacy Administration Division, University of Texas at Austin College of Pharmacy, Austin, Texas

Marv Shepherd, Ph.D., MS, is the Director of the Center for Pharmacoeconomic Studies and Chairman of the Pharmacy Administration Division, University of Texas at Austin College of Pharmacy. He earned his B.S. in biology from Michigan Technological University, a BS in pharmacy from Ferris State University, MS from the University of Rhode Island (1978) and Ph.D. from Purdue University. Dr. Shepherd received a commission in the U.S. Army and was a Special Forces (Green Beret) officer. He is currently President of the Partnership for Safe Medicines, a group dedicated to protecting the public from counterfeit, diverted and substandard medications. Since 1994, Dr. Shepherd has studied drug importation, and distribution of counterfeit medications. He has testified before congressional committees four times, and his expertise on drug counterfeiting has been featured on CNN News, NPR Radio: First Edition, Newsweek, Wall Street Journal, Money Magazine, Prevention Magazine, US News and World Report, New York Times, USA Today, and Washington Post. Dr. Shepherd has more than 100 publications including six book chapters. He is a past president and fellow of the Academy of Pharmaceutical Research and Science of the American Pharmaceutical Association. He is the Chairman of the Editorial Advisory Board for the Journal of Managed Care Pharmacy. He received the Award of Excellence from the American Society of Health-System Pharmacists in 2006. Dr. Shepherd is married, has two children, and lives in Austin TX.

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ShowReviews

  • "The book is a definite contribution to the discipline. In its relevant sections, it is an excellent new management textbook incorporating recent developments, archival literature, and theories. It is a very nice one-stop source of contemporary information on a topic."

    ~ Albert I. Wertheimer, BS, MBA, PhD, Temple University School of Pharmacy (for Doody's Book Review, May 2010)

  • "The wide range of topics is a definite highlight of the book, for students as well as practitioners, providing an overview of influences and challenges faced in practice. Another highlight is the use of examples tailored to pharmacy, a key contribution in comparison with other books containing similar topics. Case scenarios will be a definite resource for class discussions. The inclusion of self-assessment questions and the accompanying student companion Web site will facilitate learning for students. Also available are lesson plans, a syllabus, PowerPoint slides, and other downloadable materials. While Web-based student and faculty resources were not evaluated for this review, their availability will make both teaching and learning a more welcome experience."

    ~ Radhika Devraj PhD, Assistant Professor, Department of Pharmaceutical Sciences, School of Pharmacy, Southern Illinois University Edwardsville. (the journal of Pharmacy Technology, November/December 2010, Volume 26)
     

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ShowAppropriate Courses

Pharmacy Management

Risk Management

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ShowSamples & Additional Resources

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ShowResources

    • show overviewClick here to request access to these instructor resources.

      The following instructor resources are available to qualified instructors for download

      ISBN-13: 9781449613433

      Angel ready Test Bank
      Answers to End of Chapter Questions
      BlackBoard ready Test Bank
      Case Studies
      Desire to Learn ready Test Bank
      Lesson Plan
      Moodle ready Test Bank
      Powerpoint™
      Test Bank
  • Bundles
    • $80.95 Add to Cart

      Textbook/ePDF chapters and Anatomy of Care online video vingettes

      Bundle ISBN: 9781449626310
      Pharmacy Management, Leadership, Marketing, and Finance textbook; Risk Management ePDF chapters; and Anatomy of Care online video vingettes
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