Chapter 1 REGULATORY AND ACCREDITING BODIES
Chapter 2 COMMUNICATIONS AND INFORMATION MANAGEMENT
Chapter 3 PATIENT RIGHTS AND RESPONSIBILITIES
Chapter 4 SCREENINGS, ASSESSMENTS, AND REASSESSMENTS
Chapter 5 MEDICAL DIAGNOSIS
Chapter 6 TREATMENT
Chapter 7 UNIVERSAL PROTOCOLS
Chapter 8 DISCHARGE PLANNING AND FOLLOW-UP CARE
Chapter 9 EMPLOYEE AND PATIENT SAFETY
Chapter 10 HUMAN RESOURCES
Chapter 11 CRIMINAL CONDUCT IN THE HEALTH CARE INDUSTRY
Chapter 12 SUMMARY CASE—STAR CHAMBER
Chapter 13 TOO BIG TO FAIL
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