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Organizational Behavior in Health Care, Third Edition Includes Navigate 2 Advantage Access

Author(s): Nancy Borkowski, DBA, CPA, FACHE, FHFMA, Professor, School of Health Professions, University of Alabama at Birmingham, Birmingham, Alabama
  • ISBN-13: 9781284051049
  • Navigate 2 Advantage Access     446 pages      © 2016
Price: $89.95 US List
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With the passage of the Affordable Care Act, the industry has experienced some of the most dynamic changes that health care managers have seen. In the coming years, more system-wide changes will occur as we continue our push forward to achieve value-based health care. Health care managers are quickly learning that what worked in the past may not work in the future.

Organizational Behavior in Health Care, Third Edition is specifically written for health care managers who are on the front lines every day, motivating and leading others in a constantly changing, complex environment.

Designed for graduate-level study, this book introduces the reader to the behavioral science literature relevant to the study of individual and group behavior, specifically in healthcare organizational settings. Using an applied focus, it provides a clear and concise overview of the essential topics in organizational behavior from the healthcare manager’s perspective.

The Third Edition offers:

  • More application examples of the theories and concepts throughout all chapters
  • New and updated case studies
  • Diversity chapter updated for recent demographic changes affecting the industry
  • Contemporary leadership chapter broadened to include collaborative leadership characteristics and skill set
  About the Author
  Part  1  Introduction
    Chapter  1  Overview and History of Organizational Behavior
    Chapter  2  Diversity in Health Care
    Chapter  3  Attitudes and Perceptions
    Chapter  4  Workplace Communication
  Part  II  Understanding Individual Behaviors
    Chapter  5  Content Theories of Motivation
    Chapter  6  Process Theories of Motivation
    Chapter  7  Attribution Theory and Motivation
  Part  III  Leadership
    Chapter  8  Power and Influence
    Chapter  9  Trait and Behavioral Theories of Leadership
    Chapter  10  Contingency Theories of Leadership
    Chapter  11  Contemporary Leadership Theories
  Part  IV  Intrapersonal and Interpersonal Issues
    Chapter  12  Stress in the Workplace and Stress Management
    Chapter  13  Decision Making
    Chapter  14  Conflict Management and Negotiation Skills
  Part  V  Groups and Teams
    Chapter  15  Overview of Group Dynamics
    Chapter  16  Groups
    Chapter  17  Teams and Team Building
    Chapter  18  Organization Development
    Chapter  19  Resistance to Change and Change Management

Nancy Borkowski, DBA, CPA, FACHE, FHFMA-Professor, School of Health Professions, University of Alabama at Birmingham, Birmingham, Alabama

Dr. Nancy Borkowski has over 17 years as an academician serving in faculty positions at the University of Alabama at Birmingham, Florida International University and St. Thomas University. In addition, Dr. Borkowski has over 20 years experience in the healthcare industry holding executive positions in physician practice management and managed care. Dr. Borkowski is a two time past recipient of the American College of Healthcare Executive’s Southern Florida Senior Career Healthcare Executive Award. Dr. Borkowski is a certified public accountant and holds Fellow status with both the American College of Healthcare Executives (ACHE) and the Healthcare Financial Management Association (HFMA). Dr. Borkowski is a nationally recognized author with the first edition of her book Organizational Behavior in Health Care being referred to as “one of the most significant advances in the field of health services administration” which was awarded the AJN 2005 Book of the Year Award for nursing leadership and management. Her work has been published in Leadership in Health Services, Group & Organization Management, Organizational Behavior and Human Decision Processes, Health Care Management Review, Journal of Ambulatory Care Management, Journal of Health Administration Education, Journal of Health and Human Services Administration, International Journal of Public Administration, and various other journals. Dr. Borkowski teaches leadership, organizational behavior, and strategic management and is a past recipient of the American College of Healthcare Executives’ Excellence in Teaching Award. Dr. Borkowski continues to consult with and serve on many healthcare companies’ boards. In 2009, she received the Follmer Bronze Merit Award from HFMA and in 2012, Dr. Borkowski was presented ACHE’s Exemplary Service Award for providing significant leadership and contributions to further professional excellence at the chapter, regional and/or national levels.

  • "This book has a wealth of information and is an engaging and worthwhile read. I especially appreciate the way it incorporates the exercises and case studies.
    They provide much information and are helpful additions. I wish that all managers and administrators could read this book and understand the organizational concepts that apply to all systems."

    -Cynthia Lee Cummings, RN, MSN, EdD(University of North Florida Brooks College of

  • "Best comprehensive treatment of organization behavior research to health care; strong on both social and psychological bases of organization behavior."

    —Richard Culberston, Louisiana State University Health Science, Department of Health Policy & Systems Management

The following instructor resources are available to qualified instructors for download

ISBN-13: 9781284051049

Additional Resources for Instructors
BlackBoard ready Test Bank
Desire to Learn ready Test Bank
Instructor Manual
Slides in PowerPoint Format
Test Bank

Bundle: Organizational Behavior in Health Care, 3E with Navigate 2 Scenario for Organizational Behavior

Bundle ISBN: 9781284169324
This value bundle includes a hard copy of Organizational Behavior in Health Care, 3E, packaged with an access code card that gives you online entry to Navigate Scenario for Organizational Behavior.