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Patient Communication for Pharmacy Includes Navigate 2 Advantage Access
A Case-Study Approach on Theory and Practice

Author(s): Min Liu, PhD, MPH, Associate Professor, Department of Applied Communication Studies, Southern Illinois University, Edwardsville, Illinois
Lakesha M. Butler, PharmD, BCPS, Clinical Associate Professor, Department of Pharmacy Practice, School of Pharmacy, Southern Illinois University, Edwardsville, Illinois
Details:
  • ISBN-13: 9781284038880
  • Navigate 2 Advantage Access     214 pages      © 2017
Price: $69.95 US List
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Doody's Review Service: 100 points - 5 Stars!

“…a wonderful addition to pharmacy education. So little time is spent ensuring students move into the profession with appropriate communication skills. This is a unique, much needed entry in the field.”
~ Jennifer L. Colon, PharmD, MS, MBA, Temple University School of Pharmacy (for Doody's Review Service)

Each new print copy includes Navigate 2 Advantage Access that unlocks a comprehensive and interactive eBook, student practice activities and assessments, a full suite of instructor resources, and learning analytics reporting tools.

Patient Communication for Pharmacy: A Case-Study Approach on Theory and Practice offers communication strategies to promote patient-centered care. Utilizing a case study approach, this practical guide develops readers’ understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. Focusing on skills acquisition and an integration of communication and behavioral change theories, this valuable resource also addresses issues relevant to pharmacist-patient communication and relationship building including: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more.

A Model of Repetition: The “Learn, Practice, Assess” Case Approach

The Learn, Practice, Assess patient case activities at the end of each chapter are designed to help readers strengthen communication skills through repetition and application of the material presented.

  • The Learn section includes a patient case and two associated patient dialogue scenarios. The first scenario features the ineffective patient dialogue, followed by the improved, more appropriate communication for the pharmacist-patient interaction.
  • In the Practice section, readers use what they have learned from the chapter and the Learn dialogues to develop their own patient communication dialogue based on a provided patient case scenario and stimulating questions.
  • The Assess section includes another patient case scenario, but in this section readers are asked to design a communication dialogue without any guiding material or questions. This is an opportunity for the reader to evaluate their ability to communicate effectively with a patient in a real-life case scenario.

Instructor Resources include a Test Bank, Slides in PowerPoint format, a Sample Syllabus, and Web Links to helpful communication video examples.

Chapter  1  Pharmacy Patient Communication: A Transactional Model
Chapter  2  Pharmacist Patient Relationship: A Collaborative Approach
Chapter  3  Empathy and Patient Communication
Chapter  4  Motivational Interviewing
Chapter  5  Medication Adherence and Patient Communication
Chapter  6  Cultural Competency and Patient Communication
Chapter  7  Communicating with LEP (Limited English Proficiency) Patients
Chapter  8  Communication with Patients with Low Health Literacy
Chapter  9  Communicating with Young Patients
Chapter  10  Communicating with Older Patients
Chapter  11  Communication with Patients with Physical Disabilities
Chapter  12  Environmental and Psychological Barriers to Communication
Chapter  13  Communicating about Emotionally Charged Topics
Chapter  14  Patient Communication on Sensitive Topics
Chapter  15  Interprofessional Communication
Chapter  16  Pharmacy Communication in Diverse Settings

Min Liu, PhD, MPH-Associate Professor, Department of Applied Communication Studies, Southern Illinois University, Edwardsville, Illinois

Min Liu, Ph.D. in Communication, MPH, Associate Professor, Department of Applied Communication Studies. Research and teaching interests include health communication, patient-provider communication, and culturally diverse health needs and behaviors. Recent publications are in communication and pedagogy journals such as Communication Teacher, Communication Education, Applied Communication Research, as well as Journal of Interprofessional Care and Journal of the American Pharmacists Association.

Additional Titles by this Author

Lakesha M. Butler, PharmD, BCPS-Clinical Associate Professor, Department of Pharmacy Practice, School of Pharmacy, Southern Illinois University, Edwardsville, Illinois

Lakesha M. Butler, PharmD, BCPS is a Clinical Associate Professor in the Department of Pharmacy Practice. She earned a Doctor of Pharmacy degree from Mercer University College of Pharmacy in 2005. Research and teaching interests include cultural competency among healthcare professionals, health literacy, decreasing health disparities among minorities and underserved populations, in addition to incorporating innovative and active learning strategies in the pharmacy classroom. She is a clinical pharmacist at a free health clinic in St. Louis, Missouri providing medication therapy management to uninsured patients. She has numerous scholarly publications and national/regional presentations within the field of pharmacy.

  • "I appreciated the format of the book:  brief introduction to the chapter topic; and example of a patient scenario; and improvement on that example; discussion; and an interactive role playing exercise.  I can see the book being useful in two ways.  First it could be used in a stand-alone pharmacy communications course.  Or it could be used throughout a number of courses, when appropriate, to discuss specific communication issues and clinical content is presented."
    -Bonnie Brown, Pharm D., Butler University College of Pharmacy and Health Sciences

  • “…a wonderful addition to pharmacy education. So little time is spent ensuring students move into the profession with appropriate communication skills. This is a unique, much needed entry in the field.”
    ~ Jennifer L. Colon, PharmD, MS, MBA, Temple University School of Pharmacy (for Doody's Review Service. Score: 100 - 5 Stars!)

The following instructor resources are available to qualified instructors for download

ISBN-13: 9781284038880

Additional Resources for Instructors
Angel ready Test Bank
BlackBoard ready Test Bank
Canvas-ready Test Bank
Case Studies
Desire to Learn ready Test Bank
Lecture Outline
Moodle ready Test Bank
Slides in PowerPoint Format
Syllabus
Test Bank
$34.95

Patient Communications for Pharmacy

ISBN-13: 9781449688646