Overview
This volume offers the insights of management experts on options such as diversification, mergers and acquisitions, vertical integration, what total quality management is all about, and how it fits into the organizational structure. Health care managers will find proven methods for planning for future growth and fostering good relationships with customers, government agencies, and suppliers.
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Contents: Strategy * Strategy Formulation in Hospitals * Offering-Level Strategy Formulation in Health Service Organizations * Health Care Requirements Planning: A Conceptual Framework * Planning Evolution in Hospital Management * An Empirical Investigation of the Nature of Hospital Mission Statements * Structure * Vertical Integration: Exploration of a Popular Strategic Concept * Vertical Integration in Health Services: Theory and Managerial Implications * Interorganizational Linkages in the Health Sector * The Jefferson Experience as Operational Paradigm * Process * Total Quality Management in Health: Making It Work * Health Care Quality: The New Marketing Challenge * Creating a Total Quality Health Care Environment
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