Section 1 THE INTEGRATION OF RISK MANAGEMENT AND PATIENT SAFETY
Chapter 1 Risk Management and Patient Safety: The Synergy and the Tension
Chapter 2 Integrating Risk Management, Quality Management, and Patient Safety into the Organization
Chapter 3 Benchmarking in Risk Management
Chapter 4 Risk Management Strategic Planning for a Changing Health Care Delivery System
Chapter 5 Setting Up a Risk Management Department
Chapter 6 Legislative and Regulatory Issues Impacting Risk Management and Patient Safety
Chapter 7 Using Never Events to Reduce Risk and Advance Patient Safety
Chapter 8 The Patient Safety and Quality Improvement Act: Tension between Improving Quality of Care and Acknowledging Responsibility for Error
Chapter 9 Governance and Board Responsibility to Assure Safety in Health Care Organizations
Chapter 10 The Culture of Medicine, Legal Opportunism and Patient Safety
Section 2 RISK FINANCING ISSUES
Chapter 11 Enterprise Risk Management
Chapter 12 Developing an RFP and Selecting and Working with Insurance Service Providers
Chapter 13 Premium Allocation
Chapter 14 Managing the Risks Associated with Workplace Injury
Section 3 CLAIMS MANAGEMENT ISSUES –THE AFTERMATH OF ERROR
Chapter 15 Guidelines for In-House Claims Management
Chapter 16 Principles for Strategic Discovery
Chapter 17 The Mandate for Disclosure Following Medical Error
Chapter 18 Disclosure Programs that Work: Case Studies from Three Risk Management Programs
Chapter 19 Early Offer Program–What To Do After Disclosure
Chapter 20 Criminalization of Health Care Negligence
Chapter 21 Preparing For and Limiting Potential Liability for Medical Care Provided During Disaster Events
Section 4 PROACTIVE LOSS CONTROL –APPLYING PRINCIPLES OF RISK MANAGEMENT AND PATIENT SAFETY TO CHANGE THE ENVIRONMENT
Chapter 22 Creating Systemic Mindfulness by Anticipating, Assessing and Reducing Risks of Healthcare
Chapter 23 Risk Management in Selected High Risk Hospital Departments
Chapter 24 Engineering Reliability: A Conceptual Framework to Improve Risk Manager Performance and Enhance Patient Safety
Chapter 25 Use of Simulation in Risk Management to Advance Patient Safety
Chapter 26 Creating a Mindfulness of Patient Safety Among Physicians Through Education
Chapter 27 Managing Expectations through Informed Consent
Chapter 28 Improving Health Care Literacy to Advance Patient Safety
Chapter 29 The Impact of Fatigue on Patient Safety and Risk Management
Chapter 30 Managing the Failures of Communication in Health Care Settings
Chapter 31 Improving Hand-Off Procedures in Health Care to Reduce Risk and Errors
Chapter 32 The Risks and Benefits of Use Email to Facilitate Communication between Providers – Patients
Chapter 33 Managing the Risks of Clinical Research
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