Part I Introduction to Long-Term Care
Chapter 1 Overview of Long-Term Care
Chapter 2 Long-Term Care Policy: Past, Present, and Future
Chapter 3 The Long-Term Care Industry
Part II External and Internal Environments
Chapter 4 Responding to the External Environment
Chapter 5 Legal Environment
Chapter 6 Regulation and Enforcement
Chapter 7 Financing and Reimbursement
Chapter 8 Internal Environment and Culture Change
Part III Organization and Delivery of Services
Chapter 9 Social Services, Admission, and Discharge
Chapter 10 Medical Care, Nursing, and Rehabilitation
Chapter 11 Recreation and Activities
Chapter 12 Dietary Services
Chapter 13 Plant and Environmental Services
Chapter 14 Administrative and Information Systems
Part IV Governance and Management
Chapter 15 Effective Governance, Leadership, and Management
Chapter 16 Effective Human Resource and Staff Development
Chapter 17 Effective Marketing and Public Relations
Chapter 18 Effective Budgeting and Financial Controls
Chapter 19 Effective Quality and Productivity Management
Part V Case Studies
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