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Basics of Health Care Performance Improvement
A Lean Six Sigma Approach

Author(s): Donald Lighter, MD, MBA, FAAP, Director, The Institute for Healthcare Quality Research and Education
  • ISBN-13: 9780763772147
  • Paperback    342 pages      © 2013
Price: $135.95 US List
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Instructor Resources: Instructor's Manual, PowerPoints, TestBank

While quality improvement methods and approaches have become well accepted in American Industry, they have been slower to catch on in the largest American industry—and arguably the most important: the health care services.

A clear understanding of basic quality improvement methods, applications, and approaches is critical foundation for a successful career in health care administration.

Building on the success of his previous text, Quality Management in Health Care: Principles and Methods, Dr. Lighter’s new book, Basics of Performance Improvement; A Lean Six Sigma Approach, is an ideal first course for students learning the basics of Lean Six Sigma, and its application in improving health care quality and patient outcomes.

Ideal for both undergraduate and graduate level courses, the book also serves as an excellent reference for basic quality improvement approaches for QI professionals. 

Topic areas include:

  • DMAIC Phase Tools: Define, Measure, Analyze, Improve, Control
  • Creating the business case for improving healthcare performance
  • Group Processes in healthcare PI
  • Process tools in QI
  • Medical informatics and data resources
  • Process control
  • Advanced statistical applications
  • Approaches to improvement - standardization
  • Integration of care systems
  • Alignment and integration of performance improvement systems – the Malcolm Baldrige National Quality Award
  • Accreditation and certification programs
  • Lean Six Sigma Case Studies

Instructor Resources: Instructor's Manual, PowerPoint Presentations, and a TestBank

Applicable Courses

Six Sigma, Lean Six Sigma, Hospital Performance Improvement, Clinical Performance Improvement, Performance
Improvement and Leadership Development, Performance Improvement in Health Care, Healthcare Consulting, Quality Improvement in Health Care

  Chapter  1  Why is performance improvement the “big new thing”?
  Chapter  2  Define Phase Tools
  Chapter  3  Measure Phase Tools
  Chapter  4  Analyze Phase Tools
  Chapter  5  Improve Phase Tools
  Chapter  6  Control Phase Tools
  Chapter  7  LSS Case Studies in Health Care
  Epilogue  DMAIC in an Era of Reform
  Appendix  1  Quality Measures

Donald Lighter, MD, MBA, FAAP-Director, The Institute for Healthcare Quality Research and Education

Dr. Donald E. Lighter currently serves as the Associate Medical Director for Clinical Outcomes Programs for the Shriners Hospitals for Children, where he is responsible for leading the design and implementation of programs to evaluate and improve the care of children in the Shriners system.  Shriners’ unique hospital system provides free care for children with serious orthopaedic abnormalities and burns.  After finishing his medical degree at St. Louis University Medical School, Dr. Lighter completed a pediatric residency and practiced general pediatrics in both private practice and academic settings for over twenty-five years.  Dr. Lighter’s experience in managed care has spanned nearly twenty years, having led the formation of two IPAs and three HMOs.  Over the past ten years, Dr. Lighter has worked both with commercial and Medicaid HMOs, and presently he is Director at The Institute for Healthcare Research and Education and a founder of CyberCE, Inc., an online educational consulting company.  Additionally, Dr. Lighter is a professor and a member of the core faculty for The University of Tennessee’s Physicians’ Executive MBA program, an innovative curriculum that relies heavily on the Internet to provide didactic material for physicians working toward a Masters in Business Administration degree.  He also serves as a Senior Examiner in the Malcolm Baldrige National Quality Award Program.

The following instructor resources are available to qualified instructors for download

ISBN-13: 9780763772147

Instructor Manual
Slides in PowerPoint Format
Test Bank

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