New to this Edition
Preface
About the Author
PART I PLANNING AND ORGANIZING
Chapter 1 Do You Really Want To Be a Supervisor?
Chapter 2 Customer Service
Chapter 3 Planning
Chapter 4 Organizing, Coordinating, and Controlling
Chapter 5 Reengineering, Mergers, and the Supervisor
Chapter 6 Position Descriptions and Performance Standards
Chapter 7 Policymaking and Implementation
Chapter 8 Personnel Recruitment
Chapter 9 Interviewing and Employee Selection
Chapter 10 Orientation and Training of New Employees
Chapter 11 Team Leadership
Chapter 12 Safety and Workplace Violence
PART II LEADING PEOPLE
Chapter 13 Leaders and Managers
Chapter 14 Coaching
Chapter 15 Motivation, Reward, and Recognition
Chapter 16 Performance Feedback
Chapter 17 Counseling: Preventing Bigger Problems
Chapter 18 Disciplining: Correction of Behavior
Chapter 19 Cultural Diversity: Managing the Changing Work Force
Chapter 20 Conflict and Confrontation
Chapter 21 Employees with Problems
Chapter 22 Managing Difficult Employees
Chapter 23 Complaints, Grievances, and Appeals
Chapter 24 Personnel Retention
Chapter 25 Privacy and Confidentiality: Employees and Clients
PART III HEALTHCARE COST CONTROL
Chapter 26 Managed Care
Chapter 27 Budgets and Cost Control
PART IV DEVELOPING EMPLOYEES
Chapter 28 Job Redesign
Chapter 29 Managing Change
Chapter 30 Staff Development
Chapter 31 Delegation and Empowerment
PART V SPECIAL SUPERVISORY SKILLS
Chapter 32 Spoken Communication
Chapter 33 Written Communication
Chapter 34 Holding Effective Meetings
Chapter 35 Decision Making and Problem Solving
Chapter 36 Negotiating Skills
Chapter 37 Time Management
PART VI SELF-ENHANCEMENT FOR THE SUPERVISOR
Chapter 38 Coping with Stress and Burnout
Chapter 39 The Supervisor’s Career Development
Chapter 40 Politics, Networks, and the Supervisor’s Future
Back to top