Chapter 1
IntroductionChapter 2
Cultural Competence and Diversity: Is there a Difference? Learning Objectives, Key Terms and Introduction
Demographic Changes and Cultural Competence
Cultural Competence and Linguistic Competence
Diversity, Race and Ethnicity
Hispanics and Latinos
African Americans/Blacks
Native Americans and Alaska Natives
Asian Americans and Pacific Islanders
The Importance of Cultural Competency for Health Care Organizations and Public Health and Culture
Students and Fiscal Accountability and Cultural Competency
Accreditation and Culturally and Linguistically Appropriate Services(CLAS) in Health Care Standards
Conclusions
Chapter Summary and Chapter Problems
Chapter 3
Health Service Administration and Public Health and the Paradigm Shift Learning Objectives, Key Terms and Introduction
The Need for a Paradigm Shift
Expansion of Minority Markets
Investing in Cultural Competence
The Business Aspect of Healthcare
Decreasing Malpractice Claims
Enhanced Customer Service and Quality of Care
Conclusions and Chapter Summary
Chapter Problems
Chapter 4
Understanding Cultural Nuances and Barriers to Cultural Appreciation Learning Objectives, Key Terms and Introduction
Cultural Nuances
Cultural Competence as a Developmental Process
Linguistic Competence
Health Disparity
Diverse Health Care Leadership
Culture, Race and Ethnicity as a Factor in the Doctor Patient Relationship
Treatment Seeking Behaviors
Conclusions and Chapter Summary
Chapter Problems
Chapter 5
The Cultural Competence Continuum Learning Objectives, Key Terms and Introduction
Cultural Competence Continuum and Cultural Destructiveness
Cultural Incapacity and Cultural Blindness
Cultural Pre-Competence
Cultural Competence
Cultural Proficiency and Cultural Competence Framework
Parameters that Differentiate Cultures
The Assumption Exercise
Conclusions
Chapter Summary
Chapter Problems
Chapter 6
Cultural Competence and the Role of the Board of Directors, Health Service Administrators, Providers and Staff Learning Objectives, Key Words and Introduction
The Board of Directors
Chief Executive Officer (CEO) and Mission
Staff
Accreditation
Council on Education for Public Health
Settings Standards, Policies and Resource Allocation
Planning and Action
Assessment, Education and Training
Initiatives and Conclusions
Chapter Summary
Chapter Problems
Chapter 7
Cultural Competency and Assessment Learning Objectives, Key Terms and Introduction
Attitudes
Assessment and Test-Retest Reliability
Alternate Form and Internal Consistency Reliability and Validity
A Cultural Competence Assessment Tool
Importance of Valid and Reliable Assessment Tools
Conclusion and Chapter Summary
Chapter Problems
Chapter 8
Cultural Competence Training Introduction, Key Terms and Learning Objectives
The Significance of Cultural Competence Training and pproaches to Training
Elements Needed to Ensure Successful Training Programs
The Need for Cross Cultural Education and Training Essentials
The Importance of Providing Key Terms Relevant to Cultural Competence
Case Study
Key Components of Cultural Competence Training
Evaluation of Cultural Competence Training
Conclusions and Chapter Summary
Chapter Problems
Chapter 9
Culturally and Linguistically Appropriate Services (CLAS) Standards: An Overview Learning Objectives, Key Terms and Introduction
The Need for CLAS Standards and Action Plans for Administrators
Culturally and Linguistically Appropriate (CLAS) Standards
Qualitative Research
Conclusions
Chapter Summary and Chapter Problems
Chapter 10
The Ultimate Challenge: Educational and Institutional Considerations Learning Objectives and Key Terms
Introduction and The American Medical Association
The Commission on the Accreditation of Healthcare Organizations Education
The Joint Commission on the Accreditation of Healthcare Organizations
The Council on Education for Public Health
The Institute of Medicine
The Agency for Healthcare Research and Quality and The Sullivan Commission
Necessary Educational Requirements
Challenging Health Services Administrators and Public Health Practitioners
Conclusions
Chapter Summary
Chapter Problems
Chapter 11
Cultural Competence and Women of Color Learning Objectives and Key Terms
Introduction and Needs Assessment
Women of Color as A Special Needs Population
Case #1
Case #2
Case #3
Case #4
Conclusions
Chapter Summary
Chapter Problems
Appendix I
Cultural Competent Assessment Survey: Executive Team and Management Appendix II
Cultural Competent Assessment Survey: Staff Appendix III
Cultural Competent Assessment Survey: Providers Appendix IV
Glossary of Important Terms Appendix V
Websites and Journals Articles and Books Appendix VI
Sample Cultural Competence Plan
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