Instructor Resources: Instructor's Manual, TestBank, Answer Key, Case Studies
In one comprehensive resource, Organizational Behavior, Theory, and Design in Health Care integrates the study of organizational behavior and organizational theory within the dynamic context of the healthcare industry.
Using a unique meso-perspective, award-winning author Nancy Borkowski explores healthcare organizations from both the micro-level (individual behavior in leadership, intrapersonal and interpersonal issues, groups and teams, managing organizational change) as well as the macro-level (the organization as a whole).
Future and practicing healthcare managers alike will benefit from this reader-friendly, practical text which draws deeply from current research articles, case studies, and healthcare management journals.
- Provides a clear and comprehensive overview of the essential topics in organizational behavior and organizational theory from the healthcare manager’s perspective.
- Uses reader-friendly, accessible language to engage the reader.
- Is filled with real-world examples, surveys, and questionnaires to enhance learning.
- Additional Case Studies
- Detailed Answers to the End-of-Chapter Questions
- In-Class Activities
- Journal Article Abstracts/Links
- PowerPoint Slides - COMING SOON!
Section One Micro Level- The Individual
Part 1 Introduction
Chapter 1 Overview and History of Organizational Behavior
Chapter 2 Diversity in Health Care
Chapter 3 Perceptions and Attitudes
Chapter 4 Workplace Communication
Part 2 Understanding Individual Behaviors
Chapter 5 Content Theories of Motivation
Chapter 6 Process Theories of Motivation
Chapter 7 Attribution Theory and Motivation
Part 3 Leadership
Chapter 8 Power and Influence
Chapter 9 Behavioral Theories of Leadership
Chapter 10 Contingency Theories of Leadership
Chapter 11 Contemporary Leadership Theories
Part 4 Intrapersonal and Interpersonal Issues
Chapter 12 Stress and Conflict
Chapter 13 Conflict Management, Decision Making, and Negotiation Skills
Part 5 Groups and Teams
Chapter 14 Overview of Group Dynamics
Chapter 15 Groups
Chapter 16 Teams and Team Building
Part 6 Managing Organizational Change
Chapter 17 Organizational Development
Chapter 18 Resistance to Change and Change Management
Section Two Macrolevel- The Organization
Part 7 Introduction
Chaper 17 Overview and History of Organizational Theory
Chapter 20 Strategy and Structure
Chapter 21 Organization Structures – Contextual Dimension
Chapter 22 Organization Design – Internal Characteristics
Nancy Borkowski, DBA, CPA, FACHE, FHFMA-Clinical Associate Professor, Department of Decision Sciences & Information Systems, Executive Director of Health Management Programs, Chapman Graduate School of Business, Florida International University, Miami, Florida
Dr. Nancy Borkowski has over 15 years as an academician serving in faculty positions at Florida International University and St. Thomas University. In addition, Dr. Borkowski has over 20 years experience in the healthcare industry holding executive positions in physician practice management and managed care. Dr. Borkowski is a past recipient of the American College of Healthcare Executive’s Southern Florida Senior Career Healthcare Executive Award. Dr. Borkowski is a certified public accountant and a Fellow of both the American College of Healthcare Executives (ACHE) and the Healthcare Financial Management Association (HFMA). Dr. Borkowski is a nationally recognized author with the first edition of her book Organizational Behavior in Health Care being referred to as “one of the most significant advances in the field of health services administration” which was awarded the AJN 2005 Book of the Year Award for nursing leadership and management. Her work has been published in Leadership in Health Services, Group & Organization Management, Organizational Behavior and Human Decision Processes, Health Care Management Review, Journal of Ambulatory Care Management, Journal of Health Administration Education, Journal of Health and Human Services Administration, International Journal of Public Administration, Hospital Topics, and the Journal of Healthcare Marketing. Dr. Borkowski teaches leadership, organizational behavior, financial management, and strategic management and is a past recipient of the American College of Healthcare Executives’ Excellence in Teaching Award. Dr. Borkowski continues to consult with and serve on many healthcare companies’ boards. Since 2005, Dr. Borkowski has served on the Academy of Management’s Health Care Management Division’s Executive Committee. In 2009, she received the Follmer Bronze Merit Award from HFMA and in 2012, Dr. Borkowski was presented ACHE’s prestigious Exemplary Service Award for providing significant leadership and contributions to further professional excellence at the chapter, regional and/or national levels.
Additional Titles by this Author
- ISBN-13: 9781449634285
- ISBN-13: 9780763763831