Acknowledgements
Introduction to the Third Edition
Part I—Early Hospitals
Chapter 1—A Brief History
Chapter 2—Hospital’s and Important Healthcare Trends
PART II—Managing the Hospital
Chapter 3—Organization
Chapter 4—The Governing Body
Chapter 5—The Chief Executive Officer
PART III—Doorways to the Hospital
Chapter 6—Outpatient Areas
Chapter 7—The Emergency Department
Chapter 8—The Admitting Department
PART IV—The Medical Team
Chapter 9—The Medical Staff
Chapter 10—Nursing Services
PART V—Tests and Results
Chapter 11—Key Ancillary Services
Chapter 12—Other Ancillary Services
PART VI—Behind the Scenes – The Support Services
Chapter 13—Patient Support Services
Chapter 14—Facilities Support Services
Chapter 15—Administrative Support Services
PART VII—Hospital Finances
Chapter 16—Generating Revenue
Chapter 17—Hospital Budgeting
Chapter 18—Business Functions
PART VIII—Evaluating Care
Chapter 19—Medical Records
Chapter 20—Quality Improvement
Chapter 21—Risk Management and Medical Malpractice
Chapter 22—Patient Safety
Chapter 23—Bioethics
Chapter 24—Accreditation and Licensing
PART IX—Continuing To Grow
Chapter 25—Hospital Marketing
Chapter 26—Planning
PART X—The Health Care System
Chapter 27—The U S Medical Care System
Chapter 28 —The US Health Care System Compared to the World
Appendix A—Case Studies
Appendix B—Glossary
Appendix C—URLs
Index
About the Author
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