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Continuous Quality Improvement in Health Care: Theory, Implementations, and Applications, Third Edition

Author(s): Curtis P. McLaughlin, DBA, Professor Emeritus, Kenan-Flagler Business School and Gillings School of Global Public Health, University of North Carolina, Chapel Hill
Arnold D. Kaluzny, PhD, Professor Emeritus of Health Policy and Administration, Gillings School of Public Health and Senior Research Fellow Emeritus, Cecil B. Sheps Center for Health Services Research, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina
Details:
  • ISBN-13: 9780763727123
  • ISBN-10:0763727121
  • Hardcover    678 pages      © 2006
Price: International Sales $132.95 US List
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Overview

Instructor's Resources: Instructor's Manual, PowerPoints

 

Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management and Continuous Quality Improvement, the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments, and academic health centers. Updated material includes a new focus on reducing medical errors, the introduction of CPOE, Baldridge Award criteria, and seven new case studies.

ShowKey Features

Utilizes an integrative approach to quality management

Presents an interdisciplinary approach to quality management in health care, including operations management, organizational behavior, and health services research

Ideal for both undergraduate and extended degree programs, executive education, and continuing education involving medicine, nursing, and allied health

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ShowTable of Contents

Dedication
Contributors
Preface
Foreword
Acknowledgements
PART I – INTRODUCTION
Chapter 1 - Defining Quality Improvement
Chapter 2 - Does TQM/CQI Work in Health Care?
PART II - BASICS
Chapter 3 - The Outcome Model of Quality
Chapter 4 - Measurement and Statistical Analysis in CQI
Chapter 5 - Measuring Consumer Satisfaction
Chapter 6 - Understanding and Improving Team Effectiveness
in Quality Improvement
PART III - IMPLEMENTATION
Chapter 7 - CQI, Transformation  and the “Learning” Organization
Chapter 8 - Measuring & Assessing Adverse Medical Events to
     Promote Patient Safety
Chapter 9 - The Human Face of Medical Error: Classification and Reduction
Chapter 10 - Information Management and Technology for CQI
PART IV – APPLICATION
Chapter 11 - Integrating Approaches to Health Professional Development
With Approaches to Improving Patient Care
Chapter 12 - Quality Improvement in Primary Care: The Role of Organization,
Collaboratives, and Managed Care
Chapter 13 - CQI in Contract Research Organizations
Chapter 14 - Continuous Quality Improvement in Public Health Organizations
Chapter 15 - Inquiring into the Quality and Safety of Care
     in the Academic Clinical Microsystem
Chapter 16 - Quality: From Professional Responsibility to Public Policy
     and Back Again
Appendix A - Malcolm Baldrige Award 2004 Health Care Criteria for
     Performance Excellence
PART V – ILLUSTRATION
Case 1 - Intermountain Health Care
Case 2 - Quality in Pediatric Subspecialty Care
Case 3 - Community-Based Quality Improvement Efforts in Kingsport, Tennessee
Case 4 - West Florida Regional Medical Center
Case 5 - Rex Healthcare and Service Line Teams
Case 6 - Dr. Johnson, Network Medical Director  
Case 7 - North Carolina Science to Service Project
Case 8 – Transforming Health Care: The  President's Health Information Technology Plan
Bibliography
List of Sources
Index
About the Editors


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ShowAbout the Author(s)

Curtis P. McLaughlin, DBA-Professor Emeritus, Kenan-Flagler Business School and Gillings School of Global Public Health, University of North Carolina, Chapel Hill

Curtis P. McLaughlin, D.B.A., is professor emeritus and adjunct professor at the Kenan-Flagler Business School of the University of North Carolina at Chapel Hill.  At the time of his retirement he was also Professor of Health Policy and Administration in the Gillings School of Global Public Health and Senior Research Fellow of the Cecil B. Sheps Center for Health Services Research.  Prior to coming to North Carolina, he was Assistant Professor at the Harvard Business School and also taught in the Harvard School of Public Health.  He is the author or coauthor of approximately 275 publications, including Continuous Quality Improvement in Health Care with A.D. Kaluzny, now in its third edition with Jones & Bartlett. He received his BA in Chemistry from Wesleyan University and his MBA and his DBA from Harvard Business School. While there, he studied and then taught in the initial Harvard interdisciplinary program in health care economics and management.

Additional Titles by this Author

Arnold D. Kaluzny, PhD-Professor Emeritus of Health Policy and Administration, Gillings School of Public Health and Senior Research Fellow Emeritus, Cecil B. Sheps Center for Health Services Research, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina

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