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Professional Skills for the Pharmacy Technician

Author(s): Stephanie C. Peshek, PharmD, FASHP, Associate Professor, LECOM School of Pharmacy, Bradenton, Florida
Details:
  • ISBN-13: 9781449629823
  • Paperback    220 pages      © 2017
Price: $46.95 US List
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PRAISE FOR THIS TEXT

“…this is the most valuable reference and educational tool available for pharmacy technicians. This book stands out … due to the inclusion of advancing technology and acknowledgement of the need to integrate pharmacy technicians as valued members of the healthcare team.”

~  Jennifer L. Colon, PharmD, MS, MBA, Temple University School of Pharmacy (For Doody’s Review Service. Score: 100 - 5 Stars!)

Professional Skills for the Pharmacy Technician aids technicians in viewing themselves as professionals within the health system. This easy-to-read text addresses skills that facilitate interprofessional interactions in the workplace and increase safety in pharmacies by improving communication.  This resource discusses topics dealing with interpersonal relationships, conflicts, training of new employees, management and supervision within the technician ranks, and the importance of the technician role within the healthcare system. Additional topics include patient safety, professionalism, organizational culture, ethics, human resources/labor relations, cultural competence, negotiation and emotional intelligence, customer service, substance abuse, security/risk management, career management, inventory management, and technology. The different topics were chosen based on conversations with technicians and technician educators, and research done by the Pharmacy Technician Certification Board. 

This accessible text will help students understand the background and history behind policies and workplace decisions.  The real-life case studies and discussion questions promote a review of the reasoning behind good and bad decisions, to enable healthcare workers to make more educated decisions.  This valuable resource will help pharmacy technicians to be a key contributor in creating a quality work environment.

The new Pharmacy Technician Accreditation Commission (PTAC) collaboration between (ASHP) and the Accreditation Council for  Pharmacy Education (ACPE) is working towards assuring and advancing the quality of pharmacy technician education and training programs to new standards by 2020. This text is an excellent resource for PTAC accredited pharmacy technician education programs preparing curricula to meet the new 2020 Pharmacy Technician Certification Board (PTCB) standards for certification and recertification.

Features:

  • Boxed Articles
  • Case Studies
  • Assignments
  • Questions for Discussion

Instructor Resources:

  • Test Bank mapped to ASHP Accreditation Standards
  • Instructor's Manual
  • Slides in PowerPoint format
Chapter  1  History and Traditional Technician Roles
Chapter  2  Professionalism and Ethics
Chapter  3  Patient Safety
Chapter  4  Training and Mentoring
Chapter  5  Organizational Culture
Chapter  6  Human Resources and Labor Relations
Chapter  7  Cultural Competence
Chapter  8  Negotiation and Emotional Intelligence
Chapter  9  Customer Service
Chapter  10  Substance Abuse
Chapter  11  Security and Risk Management
Chapter  12  Career Management
Chapter  13  The Technician Supervisor
Chapter  14  Technicians in Inventory Management and Technology

Stephanie C. Peshek, PharmD, FASHP-Associate Professor, LECOM School of Pharmacy, Bradenton, Florida

Stephanie Peshek has spent most of her career as a pharmacy director in health system pharmacies in Ohio.  She has also worked in long-term care and community pharmacies.  She relocated to Florida in 2009 and is an associate professor of pharmacy practice and Director of Curriculum for Lake Erie College of Osteopathic Medicine School of Pharmacy.  She has been an active member of the local, state, and national ASHP organizations, serving in various offices.  She is also a member of ACCP and AACP.  She is the faculty advisor for the student FSHP and AMCP chapters at LECOM.  She received her BS in pharmacy from Ohio Northern University, PharmD from Idaho State University, MBA in health care administration from Cleveland State University and Master of Medical Education from LECOM.

  • “…this is the most valuable reference and educational tool available for pharmacy technicians. This book stands out … due to the inclusion of advancing technology and acknowledgement of the need to integrate pharmacy technicians as valued members of the healthcare team.”


    ~  Jennifer L. Colon, PharmD, MS, MBA, Temple University School of Pharmacy (For Doody’s Review Service. Score: 100 - 5 Stars!)

  • "The book is great. I thought I would be reading a book that was geared toward pharmacy technician topics such as Math, Pharmacology, Institutional Pharmacy, etc.  It took me by surprise that the book discusses and explains the business aspect of the pharmacy profession. I have yet to come across a text like this one. I really enjoyed each topic. I liked how the book brought reality to the pharmacy technician and discusses the everyday aspects of the role."
    -Mohamad M. Tlass, MBA, MPh, CPhT, PhTR

  • "I was pleasantly impressed with this manuscript. Found the information very helpful and not usually found in other texts, at least to this extent.  The scenarios were quite helpful and with 27 years as a pharm tech, I can tell you I have seen pretty much all of these scenarios!"
    -Sharon M. Demers, CPht, Lead Pharm Tech Instructor/ Externship Coordinator, Lincoln Tech Institute

  • "The general impression that I have from this text is that it will give students a better understanding of real life situations in the pharmacy that may pop up.  The manuscript reveals tha it is important for the technician to be considerate, valuable, professional, be aware of situations and be open minded while maintaining good integrity and work ethic.  This text allows them to be aware of suspicious situations and for them to think before they act and to critically think on how to handle this situation."
    -Misty Dawn Graham, RN, BSN, CPhT

The following instructor resources are available to qualified instructors for download

ISBN-13: 9781449629823

Additional Resources for Instructors
Instructor Manual
Slides in PowerPoint Format
Test Bank