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The Effective Health Care Supervisor, Seventh Edition

Author(s): Charles R. McConnell, MBA, CM, Human Resource and Editorial Consultant, Ontario, New York
  • ISBN-13: 9781449604714
  • ISBN-10:1449604714
  • Paperback    542 pages      © 2012
Price: International Sales $113.95 US List
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“I have seen numerous texts and this is the best. Students at the grad level and in the field really benefit from it. Thanks for a quality publication.”
—John A. Romas, MPH, PhD, Health Science, Department, Minnesota State University

Instructor Resources: Instructor's Manual, PowerPoints, Transition Guide and a TestBank

The Seventh Edition of this best-selling text continues to offer proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible.


  • 4-5 additional review questions for each chapter
  • Expanded material and new exhibits on delegation
  • New discussion on the effects of organizational shuffling on employee motivation
  • Expanded material on the legal implications of performance appraisal
  • New section on Six Sigma
  • New coverage of several more laws that affect employees and employment
  • Updated material on HIPAA implementation
  • Updated material on unions and union organizing in health care

Key Points

  • Deals with the fundamentals of management as applied by those who supervise in healthcare organizations.
  • Information reflects the unique character of the health care organization
  • Valuable as a classroom tool and also as working guide, a text students will want to hang on to and refer to later


  • Intro Quote
  • Chapter Objectives
  • “Situation”
  • Dialogues
  • Questions for Review and Discussion
  •  “Exercise”
  • Notes

Applicable Courses

Supervision and Management Practices, Management Principles, Health Services Administration

Part  I  The Setting
  Chapter  1  An Evolving Role in a Changing Environment
  Chapter  2  Health Care: How is it Different from “Industry?”
  Chapter  3  The Nature of Supervision: Health Care and Everywhere
  Chapter  4  Management and Its Basic Functions
Part  II  The Supervisor and Self
  Chapter  5  Delegation and Empowerment: Forming Some Good Habits
  Chapter  6  Time Management: Expanding the Day without Stretching the Clock
  Chapter  7  Self-Management and Personal Supervisory Effectiveness
Part  III  The Supervisor and the Employee
  Chapter  8  Interviewing: Start Strong to Recruit Successfully
  Chapter  9  The One-to-One Relationship
  Chapter  10  Leadership: Style and Substance
  Chapter  11  Motivation: Intangible Forces and Slippery Rules
  Chapter  12  Performance Appraisal: Cornerstone of Employee Development
  Chapter  13  Criticism and Discipline: Guts, Tact, and Justice
  Chapter  14  The Problem Employee and Employee Problems
  Chapter  15  The Supervisor and the Human Resource Department
Part  IV  The Supervisor and the Task
  Chapter  16  Ethics and Ethical Standards
  Chapter  17  Decisions, Decisions
  Chapter  18  Management of Change: Resistance Is Where You Find It
  Chapter  19  Communication: Not by Spoken Words Alone
  Chapter  20  How to Arrange and Conduct Effective Meetings
  Chapter  21  Budgeting: Annual Task and Year-Long Implications
  Chapter  22  Quality and Productivity: Sides of the Same Coin
  Chapter  23  Teams, Team Building, and Teamwork
  Chapter  24  Methods Improvement: Making Work—and Life—Easier
  Chapter  25  Reengineering and Reduction in Force
  Chapter  26  Continuing Education: Your Employees and You
  Chapter  27  The Supervisor and the Law
  Chapter  28  Living with HIPAA
  Chapter  29  Organizational Communication: Looking Up, Down, and Laterally
  Chapter  30  Unions: Avoiding Them When Possible and Living with Them When Necessary

Charles R. McConnell, MBA, CM-Human Resource and Editorial Consultant, Ontario, New York

Charles R. McConnell started his professional career in industrial and management engineering, followed by 29 years in human resources management in the healthcare industry. During those years he served as a human resources manager for affiliated organizations of a multi-facility healthcare system based in Rochester, New York, and earlier as a senior consultant with the Management and Planning Services division of the Hospital Association of New York State. He currently is an independent human resources and editorial consultant who has published more than 20 books and numerous articles, and serves as editor of a quarterly professional journal. He holds a BS in engineering and an MBA from the State University of New York at Buffalo, and has served as adjunct faculty at several colleges.

  • "This should be on the shelf of any healthcare manager and it should be required reading for advanced students in healthcare management. The new edition delves into changes in the U.S. healthcare system, modern legal issues, and dealing with government regulation in the face of decreasing budgets and reimbursement. ...covers most topics that any manager needs to be conversant with, using illustrative situations and solutions, without becoming excessively wordy and redundant."

     —Eric P Matthews, PhD, MSed, MA, A. T. Still University
    (For Doody's Book Review Service)

The following instructor resources are available to qualified instructors for download

ISBN-13: 9781449604714

Additional Resources for Instructors
Angel ready Test Bank
BlackBoard ready Test Bank
Desire to Learn ready Test Bank
Instructor Manual
Moodle ready Test Bank
Slides in PowerPoint Format
Test Bank
Transition Guide