Part I The Setting
Chapter 1 An Evolving Role in a Changing Environment
Chapter 2 Health Care: How is it Different from “Industry?”
Chapter 3 The Nature of Supervision: Health Care and Everywhere
Chapter 4 Management and Its Basic Functions
Part II The Supervisor and Self
Chapter 5 Delegation and Empowerment: Forming Some Good Habits
Chapter 6 Time Management: Expanding the Day without Stretching the Clock
Chapter 7 Self-Management and Personal Supervisory Effectiveness
Part III The Supervisor and the Employee
Chapter 8 Interviewing: Start Strong to Recruit Successfully
Chapter 9 The One-to-One Relationship
Chapter 10 Leadership: Style and Substance
Chapter 11 Motivation: Intangible Forces and Slippery Rules
Chapter 12 Performance Appraisal: Cornerstone of Employee Development
Chapter 13 Criticism and Discipline: Guts, Tact, and Justice
Chapter 14 The Problem Employee and Employee Problems
Chapter 15 The Supervisor and the Human Resource Department
Part IV The Supervisor and the Task
Chapter 16 Ethics and Ethical Standards
Chapter 17 Decisions, Decisions
Chapter 18 Management of Change: Resistance Is Where You Find It
Chapter 19 Communication: Not by Spoken Words Alone
Chapter 20 How to Arrange and Conduct Effective Meetings
Chapter 21 Budgeting: Annual Task and Year-Long Implications
Chapter 22 Quality and Productivity: Sides of the Same Coin
Chapter 23 Teams, Team Building, and Teamwork
Chapter 24 Methods Improvement: Making Work—and Life—Easier
Chapter 25 Reengineering and Reduction in Force
Chapter 26 Continuing Education: Your Employees and You
Chapter 27 The Supervisor and the Law
Chapter 28 Living with HIPAA
Chapter 29 Organizational Communication: Looking Up, Down, and Laterally
Chapter 30 Unions: Avoiding Them When Possible and Living with Them When Necessary
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