“I have seen numerous texts and this is the best. Students at the grad level and in the field really benefit from it. Thanks for a quality publication.”
—John A. Romas, MPH, PhD, Health Science, Department, Minnesota State University
Instructor Resources: Instructor's Manual, PowerPoints, Transition Guide and a TestBank
The Seventh Edition of this best-selling text continues to offer proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible.
NEW to the SECOND EDITION:
- 4-5 additional review questions for each chapter
- Expanded material and new exhibits on delegation
- New discussion on the effects of organizational shuffling on employee motivation
- Expanded material on the legal implications of performance appraisal
- New section on Six Sigma
- New coverage of several more laws that affect employees and employment
- Updated material on HIPAA implementation
- Updated material on unions and union organizing in health care
Key Points
- Deals with the fundamentals of management as applied by those who supervise in healthcare organizations.
- Information reflects the unique character of the health care organization
- Valuable as a classroom tool and also as working guide, a text students will want to hang on to and refer to later
Pedagogy
- Intro Quote
- Chapter Objectives
- “Situation”
- Dialogues
- Questions for Review and Discussion
- “Exercise”
- Notes
Applicable Courses
Supervision and Management Practices, Management Principles, Health Services Administration
Part I The Setting
Chapter 1 An Evolving Role in a Changing Environment
Chapter 2 Health Care: How is it Different from “Industry?”
Chapter 3 The Nature of Supervision: Health Care and Everywhere
Chapter 4 Management and Its Basic Functions
Part II The Supervisor and Self
Chapter 5 Delegation and Empowerment: Forming Some Good Habits
Chapter 6 Time Management: Expanding the Day without Stretching the Clock
Chapter 7 Self-Management and Personal Supervisory Effectiveness
Part III The Supervisor and the Employee
Chapter 8 Interviewing: Start Strong to Recruit Successfully
Chapter 9 The One-to-One Relationship
Chapter 10 Leadership: Style and Substance
Chapter 11 Motivation: Intangible Forces and Slippery Rules
Chapter 12 Performance Appraisal: Cornerstone of Employee Development
Chapter 13 Criticism and Discipline: Guts, Tact, and Justice
Chapter 14 The Problem Employee and Employee Problems
Chapter 15 The Supervisor and the Human Resource Department
Part IV The Supervisor and the Task
Chapter 16 Ethics and Ethical Standards
Chapter 17 Decisions, Decisions
Chapter 18 Management of Change: Resistance Is Where You Find It
Chapter 19 Communication: Not by Spoken Words Alone
Chapter 20 How to Arrange and Conduct Effective Meetings
Chapter 21 Budgeting: Annual Task and Year-Long Implications
Chapter 22 Quality and Productivity: Sides of the Same Coin
Chapter 23 Teams, Team Building, and Teamwork
Chapter 24 Methods Improvement: Making Work—and Life—Easier
Chapter 25 Reengineering and Reduction in Force
Chapter 26 Continuing Education: Your Employees and You
Chapter 27 The Supervisor and the Law
Chapter 28 Living with HIPAA
Chapter 29 Organizational Communication: Looking Up, Down, and Laterally
Chapter 30 Unions: Avoiding Them When Possible and Living with Them When Necessary
Charles R. McConnell, MBA, CM-Human Resource and Editorial Consultant, Ontario, New York
Charles R. McConnell started his professional career in industrial and management engineering, followed by 29 years in human resources management in the healthcare industry. During those years he served as a human resources manager for affiliated organizations of a multi-facility healthcare system based in Rochester, New York, and earlier as a senior consultant with the Management and Planning Services division of the Hospital Association of New York State. He currently is an independent human resources and editorial consultant who has published more than 20 books and numerous articles, and serves as editor of a quarterly professional journal. He holds a BS in engineering and an MBA from the State University of New York at Buffalo, and has served as adjunct faculty at several colleges.
Additional Titles by this Author
ISBN-13: 9781449645465
ISBN-13: 9781449688837
ISBN-13: 9781449688851