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Communication Skills for the Health Care Professional, Third Edition
Context, Concepts, Practice, and Evidence

Author(s): Gwen van Servellen, PhD, RN, FAAN, Professor Emeritus, School of Nursing, University of California, Los Angeles
  • ISBN-13: 9781284141429
  • Paperback    500 pages      © 2020
  • Will Publish: 9/3/2018
Price: $85.95 US List
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Communication Skills for the Health Care Professional addresses the connection between communication practices and quality patient care outcomes. It provides future and practicing patient caregivers in all specialties and services with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well.

The Third Edition is a thorough revision that features many new chapters while also combining other chapters for a text that can be used in a single semester course.

Key Features:

  • Provides a psychosocial and physiologic contextual background for understanding sensual development and verbal and nonverbal expression.
  • Teaches communication skills one at a time allowing for contiguous mastery over a set of therapeutic interventions.
  • Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning.
Part  I  The Context for Health Care Communications in an Evolving Health Care System
Chapter  1  Evolution of Health Care Delivery and Implications for Health Providers
Chapter  2  Technological Advances Have Changed the Way Health Professionals and Patients Communicate
Chapter  3  Problems in Access to and Availability of Health Care Intimately Linked to Patient-Provider Communications
Part  II  Foundations for Understanding Communications in Health Care
Chapter  4  Principles of Human Communication
Chapter  5  The Nature of Therapeutic Communications
Chapter  6  Cultural Similarities and Differences and Communication
Part  III  Critical Competencies in Therapeutic Communications
Chapter  7  The Pervasive Role of Empathy, Confirmation, and Compassion
Chapter  8  Communications That Contribute to Trust and Mistrust of Providers
Chapter  9  The Art and Skillful Use of Questions
Chapter  10  Therapeutic Use of Silence and Pauses
Chapter  11  The Impact of Self-Disclosures
Chapter  12  The Proper Placement of Advisement
Chapter  13  Reflections and Interpretations
Chapter  14  The Judicious Use of Confrontations, Orders, and Commands
Part  IV  Communications to Ensure Comprehensive and Continuous Patient-Centered Care under Challenging Circumstances
Chapter  15  Communicating with Patients with Low Health Literacy
Chapter  16  Communicating with Patients Who Have Chronic and/or Life Threatening Illness
Chapter  17  Communicating with Patients and Families in Crisis
Chapter  18  Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses
Part  V  Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
Chapter  19  Communications Within and Across Health Care Provider Groups
Chapter  20  Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
Chapter  21  Family Dynamics and Communications with Patients’ Significant Others
Part  VI  Ethics and Communications in Health Care
Chapter  22  Patient’s Rights to Informed Choice and Consent in Health Care Decision Making
Chapter  23  The Privileged Nature of Patient- Provider Communications: Issues of Confidentiality, Anonymity, and Privacy
Part  VII  Transforming Health Care through Changing Patient Behaviors and Systems of Care
Chapter  24  Transforming Health Care through Changing Patient Behaviors and Systems of Care
Chapter  25  Altering Systems of Care to Enhance Health Care Communications
Part  VIII  Evidence Supports the Importance of Effective Communications
Chapter  26  Bringing Health Provider Communication to the Patient, Not Patient to Provider
Chapter  27  Communications to Promote Behavior Change
Chapter  28  Collaborative Care to Promote Treatment Adherence and Effective Mental Health Care
Chapter  29  Communications for Advance Care Planning

Gwen van Servellen, PhD, RN, FAAN-Professor Emeritus, School of Nursing, University of California, Los Angeles

Gwen van Servellen, RN, PhD, FAAN is a Professor Emeritus from the School of Nursing, University of California, Los Angeles where she served as Section Chair of the Acute Care Section and the Psychiatric Mental Health Section.  Additionally, she has consulted and taught abroad and extensively in the United States. Most recently she served as Interim Associate Dean of Research and Extramural Affairs, College of Nursing, Denver, University of Health Sciences Center.

She is a fellow in the prestigious American Academy of Nursing. She is an active consultant in curriculum development for graduate programs in nursing and development of research expertise in faculty building research programs in the areas of adherence to treatment, utilization of health care services, and psychosocial components and quality of life in persons with chronic illness. She is the author of seven textbooks, one of which won the American Nurses’ Association Book Award and one which was translated in Japanese.

She has authored or co-authored over 70 peer reviewed articles in a variety of professional journals. She is a reviewer for numerous journals, including Social Science and Medicine, Journal of Substance Abuse Treatment, Patient Education and Counseling, Psychology, Health and Medicine, Psychiatric Services, Quality of Life Research, and International Journal of Nursing Studies, Journal of Critical Care Nursing, Clinical Nursing Research, Western Journal of Nursing Research, AIDS Care, AIDS Patient Care and STDs, and AIDS and Behavior. She is on the editorial board for the international journal, Nursing and Health Sciences. She served on UCLA’s Protection of Human Subjects Committee for over seven years and is deeply concerned about low literate individuals’ understanding of the research and consent process.