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Communication Skills for the Health Care Professional, Third Edition
Context, Concepts, Practice, and Evidence

Author(s): Gwen van Servellen, PhD, RN, FAAN, Professor Emeritus, School of Nursing, University of California, Los Angeles
  • ISBN-13: 9781284141429
  • Paperback    612 pages      © 2020
Price: $85.95 US List
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Communication Skills for the Health Care Professional, Third Edition is a comprehensive guide to improving patient outcomes through relationship building and the use of information technology to foster communication between patients, families, and health providers.

The author examines the context for communication in an evolving health care system and provides the foundations for understanding human and therapeutic communication. Readers will learn critical competencies to ensure quality, patient-centered care as well as skills to manage communication across relevant constituencies. The book also touches on solutions for transforming health care by changing patient behavior and systems of care.

Designed for undergraduate students across the health professions, this text provides caregivers with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well.

New & Key Features of the 3rd Edition:

  • Covers principles, concepts, skills, and evidence critical to a broad-base, health professional curricula
  • Teaches communication skills one at a time allowing for contiguous mastery across a set of therapeutic interventions
  • Offers two new chapters that explore advances in health information technology and provide problems on access to and availability of healthcare
  • Includes an extensive glossary of terms and list of references including websites and resources available to enhance student learning
Part  I  The Context for Health Care Communications in an Evolving Health Care System
Chapter  1  Evolution of Health Care Delivery and Implications for Health Providers
Chapter  2  Technological Advances Have Changed the Way Health Professionals and Patients Communicate
Chapter  3  Problems in Access to and Availability of Health Care Intimately Linked to Patient-Provider Communications
Part  II  Foundations for Understanding Communications in Health Care
Chapter  4  Principles of Human Communication
Chapter  5  The Nature of Therapeutic Communications
Chapter  6  Cultural Similarities and Differences and Communication
Part  III  Critical Competencies in Therapeutic Communications
Chapter  7  The Pervasive Role of Empathy, Confirmation, and Compassion
Chapter  8  Communications That Contribute to Trust and Mistrust of Providers
Chapter  9  The Art and Skillful Use of Questions
Chapter  10  Therapeutic Use of Silence and Pauses
Chapter  11  The Impact of Self-Disclosures
Chapter  12  The Proper Placement of Advisement
Chapter  13  Reflections and Interpretations
Chapter  14  The Judicious Use of Confrontations, Orders, and Commands
Part  IV  Communications to Ensure Comprehensive and Continuous Patient-Centered Care under Challenging Circumstances
Chapter  15  Communicating with Patients with Low Health Literacy
Chapter  16  Communicating with Patients Who Have Chronic and/or Life Threatening Illness
Chapter  17  Communicating with Patients and Families in Crisis
Chapter  18  Communicating Effectively with Patients Displaying Significant Negative or Resistive Coping Responses
Part  V  Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
Chapter  19  Communications Within and Across Health Care Provider Groups
Chapter  20  Beyond Patient-Provider Encounters: Managing Communications Within and Across Relevant Constituencies
Chapter  21  Family Dynamics and Communications with Patients’ Significant Others
Part  VI  Ethics and Communications in Health Care
Chapter  22  Patient’s Rights to Informed Choice and Consent in Health Care Decision Making
Chapter  23  The Privileged Nature of Patient- Provider Communications: Issues of Confidentiality, Anonymity, and Privacy
Part  VII  Transforming Health Care through Changing Patient Behaviors and Systems of Care
Chapter  24  Transforming Health Care through Changing Patient Behaviors and Systems of Care
Chapter  25  Altering Systems of Care to Enhance Health Care Communications
Part  VIII  Evidence Supports the Importance of Effective Communications
Chapter  26  Bringing Health Provider Communication to the Patient, Not Patient to Provider
Chapter  27  Communications to Promote Behavior Change
Chapter  28  Collaborative Care to Promote Treatment Adherence and Effective Mental Health Care
Chapter  29  Communications for Advance Care Planning

Gwen van Servellen, PhD, RN, FAAN-Professor Emeritus, School of Nursing, University of California, Los Angeles

Gwen van Servellen, RN, PhD, FAAN is a Professor Emeritus from the School of Nursing, University of California, Los Angeles where she served as Section Chair of the Acute Care Section and the Psychiatric Mental Health Section.  Additionally, she has consulted and taught abroad and extensively in the United States. Most recently she served as Interim Associate Dean of Research and Extramural Affairs, College of Nursing, Denver, University of Health Sciences Center.

She is a fellow in the prestigious American Academy of Nursing. She is an active consultant in curriculum development for graduate programs in nursing and development of research expertise in faculty building research programs in the areas of adherence to treatment, utilization of health care services, and psychosocial components and quality of life in persons with chronic illness. She is the author of seven textbooks, one of which won the American Nurses’ Association Book Award and one which was translated in Japanese.

She has authored or co-authored over 70 peer reviewed articles in a variety of professional journals. She is a reviewer for numerous journals, including Social Science and Medicine, Journal of Substance Abuse Treatment, Patient Education and Counseling, Psychology, Health and Medicine, Psychiatric Services, Quality of Life Research, and International Journal of Nursing Studies, Journal of Critical Care Nursing, Clinical Nursing Research, Western Journal of Nursing Research, AIDS Care, AIDS Patient Care and STDs, and AIDS and Behavior. She is on the editorial board for the international journal, Nursing and Health Sciences. She served on UCLA’s Protection of Human Subjects Committee for over seven years and is deeply concerned about low literate individuals’ understanding of the research and consent process.

The following instructor resources are available to qualified instructors for download

ISBN-13: 9781284141429

Instructor Manual
Slides in PowerPoint Format
Test Bank

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