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Umiker's Management Skills for the New Health Care Supervisor, Seventh Edition

Author(s): Charles R. McConnell, MBA, CM, Human Resource and Editorial Consultant, Ontario, New York
  • ISBN-13: 9781284121322
  • Paperback    568 pages      © 2018
Price: $76.95 US List
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Today’s healthcare supervisors are continually faced with smaller budgets, fewer workers, and greater responsibilities. The seventh edition of Umiker’s Management Skills for the New Health Care Supervisor continues to provide valuable information for future healthcare managers and supervisors who must address these challenges daily.

Written primarily for those who have little to no management training, Umiker’s offers practical suggestions for improving effectiveness, both as a supervisor and as an organization. Ideal for students in undergraduate, community, and career college programs, author Charles R. McConnell maintains Dr. William Umiker’s clear, jargon-free writing style.

The Seventh Edition includes a new chapter on “Supervising in a Union Environment” that explores why employees turn to unions, how supervisors must act during union organizing, and how a supervisor’s role is affected when it becomes necessary to interact with a union on a day-to-day basis.

This revision also offers new examples, case scenarios, or expanded information on many topics including: basic management functions, the origins of performance standards, the interview process, workplace safety, motivational theory, chronic absenteeism, stress and decision making, the Balanced Budget Act of 1997, and the Affordable Care Act of 2010.

Part  I  Fundamentals for the Supervisor
  Chapter  1  Do You Really Want To Be a Supervisor?
  Chapter  2  Customer Service
  Chapter  3  Basic Management Functions
  Chapter  4  Reengineering, Mergers, and the Supervisor
  Chapter  5  Position Descriptions and Performance Standards
  Chapter  6  Policies and Policy Making
  Chapter  7  The Supervisor’s Legal Environment
  Chapter  8  Personnel Recruitment
  Chapter  9  Interviewing and Employee Selection
  Chapter  10  Orientation and Training of New Employees
  Chapter  11  Team Leadership
  Chapter  12  Safety and Workplace Violence
Part  II  Leading People
  Chapter  14  Coaching and Consulting
  Chapter  15  Motivation, Reward, and Recognition
  Chapter  16  Performance Feedback
  Chapter  17  Disciplining: Correction of Behavior
  Chapter  18  Cultural Diversity: Managing the Changing Workforce
  Chapter  19  Conflict and Confrontation
  Chapter  20  Employees with Problems
  Chapter  21  Managing Difficult Employees
  Chapter  22  Complaints, Grievances, and Appeals
  Chapter  23  Personnel Retention
  Chapter  24  Privacy and Confidentiality: Employees and Clients
Part  III  Healthcare Cost Control
  Chapter  25  Managed Care
  Chapter  26  Budgets and Cost Control
Part  IV  Developing Employees
  Chapter  27  Change as a Way of Life
  Chapter  28  Staff Development
  Chapter  29  Delegation and Empowerment
Part  V  Special Supervisory Skills
  Chapter  30  Spoken Communication
  Chapter  31  Written Communication
  Chapter  32  Holding Effective Meetings
  Chapter  33  Decision Making and Problem Solving
  Chapter  34  Time Management
  Chapter  35  Coping with Stress and Burnout
  Chapter  36  Supervising in a Union Environment
Part  VI  The Supervisor’s Continuing Development
  Chapter  37  The Supervisor’s Future

Charles R. McConnell, MBA, CM-Human Resource and Editorial Consultant, Ontario, New York

Charles R. McConnell started his professional career in industrial and management engineering, followed by 29 years in human resources management in the healthcare industry. During those years he served as a human resources manager for affiliated organizations of a multi-facility healthcare system based in Rochester, New York, and earlier as a senior consultant with the Management and Planning Services division of the Hospital Association of New York State. He currently is an independent human resources and editorial consultant who has published more than 20 books and numerous articles, and serves as editor of a quarterly professional journal. He holds a BS in engineering and an MBA from the State University of New York at Buffalo, and has served as adjunct faculty at several colleges.

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ISBN-13: 9781284121322

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