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Health Care Operations Management, Second Edition
A Systems Perspective

Author(s): James R. Langabeer II, MBA, PhD, Professor, Health Informatics, Management, and Emergency Medicine, The University of Texas School Health Science Center, Houston, Texas
Jeffrey Helton, PhD, CMA, CFE, FHFMA, Assistant Professor Health Care Management, College of Professional Studies, Metropolitan State University of Denver, Denver, Colorado
  • ISBN-13: 9781284050066
  • Paperback    500 pages      © 2016
Price: $102.95 US List
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Health Care Operations Management, Second Edition provides a well-rounded, comprehensive treaty on all aspects of operations management specific to the healthcare industry.  It covers everything from hospital finances to project management, patient flows, performance management, process improvement, and supply chain management. 

This is an ideal text for university courses in healthcare management at all levels. It is also an excellent professional reference for healthcare administrators, clinical support managers, and supply chain professionals.

The Second Edition has been thoroughly updated with the most recent data, statistics and references. It also offers expanded coverage of quality, financial, and systems management, as well as a new chapter: “Operational Metrics in Health Care Organization”.

  New to this Edition
  Part  I  Operations, Systems, and Financial Management
    Chapter  1  Healthcare Operations Management
    Chapter  2  Health Care Marketplace
    Chapter  3  Healthcare Finance for the Operations Manager
  Part  II  Quality and Productivity Management
    Chapter  4  Quality Management
    Chapter  5  Operations Research Methods
    Chapter  6  Productivity and Performance Management
    Chapter  7  Operational Metrics in Health Care Organizations
    Chapter  8  Basics of Project Management
    Chapter  9  Operational Planning
    Chapter  10  Return on Investment Analysis
  Part  III  Logistics and Supply Chain Management
    Chapter  11  Supply Chain Management Strategy
    Chapter  12  Purchasing and Materials Management
    Chapter  13  Inventory Management and Accounting
    Chapter  14  Forecasting and Supply Chain Management Systems
    Chapter  15  Pharmaceutical Operations Management in the Hospital Pharmacy
  Part  IV  Best Practices
    Chapter  16  Operations Analysis and Benchmarking
    Chapter  17  Best Practices for Health Care Operations Management
  Appendix A: Major Teaching Hospitals
  Appendix B: Answers to Selected Chapter Exercise Problems
  Glossary of Terms
  About the Author

James R. Langabeer II, MBA, PhD-Professor, Health Informatics, Management, and Emergency Medicine, The University of Texas School Health Science Center, Houston, Texas

Dr. James Langabeer is a Professor of Informatics, Healthcare Management, and Emergency Medicine at the University of Texas Health Science Center at Houston. He has spent most of his career focused on quality improvement and information technology in hospitals and healthcare. His career has involved hospital executive administration, information technology startups, management consulting, and healthcare research and teaching. Dr. Langabeer was the founding Chief Executive Officer of Greater Houston Healthconnect (the regional health information network serving Southeast Texas) and helped move the organization from concept to reality. He was the Executive Vice President of a technology and consulting firm based in Boston that was widely touted as ‘best of class’ thought leadership on predictive modeling and business intelligence. He has lived and/or worked extensively in Boston, London, Paris, Rotterdam, and Tel Aviv, as well as Houston. He has served on the faculty of the University of Texas, Boston University, and Baylor College of Medicine.

Dr. Langabeer has served as principal investigator on many national research projects.  He has been funded by the American Heart Association, the U.S. Centers for Disease Control, Health and Human Services, and many other agencies and foundations. He has over 85 publications found in some of the highest rated management and clinical journals such as the Journal of Emergency Medicine, American Heart Journal, Pediatrics, Health Care Management Review, Quality Management in Health Care, and Health Care Management Science.  He is the author of 5 books, including Health Care Operations Management (Jones and Bartlett Publishers).

Dr. Langabeer earned his PhD from the University of Lancaster in England in Management Science, a Doctor of Education in Leadership from the University of Houston, and an MBA from Baylor University.  He is also an Emergency Medical Technician with Advanced Cardiac Life Support certifications, a Certified Management Accountant, and a Fellow in the Healthcare Information and Systems Society.  

Jeffrey Helton, PhD, CMA, CFE, FHFMA-Assistant Professor Health Care Management, College of Professional Studies, Metropolitan State University of Denver, Denver, Colorado

Dr. Jeffrey Helton is an Assistant Professor of Health Care Management at Metropolitan State University of Denver.  He also holds an adjunct faculty appointment in health care management at George Washington University and in health informatics at the University of Denver. The majority of his career has been spent as Chief Financial Officer for several health care systems across the United States, where he led several turnarounds of organizations previously in bankruptcy or receivership. During his career as a financial executive, he identified a number of operational challenges in hospitals and health plans that required development of staffing standards, labor management processes, and internal financial controls to restore financial stability to organizations. He has since supported other health care organization turnarounds as a consultant, assisting in the analysis of labor costs and development of labor control programs.

As a part of his consulting work, Dr. Helton also has served as Chief Financial Officer of the Disaster Housing Assistance Program on behalf of families displaced from homes as a result of Hurricanes Katrina and Ike.  As custodian for more than a quarter billion dollars in federal funds, he became a Certified Fraud Examiner and provided fraud prevention assistance to agencies assisting victims of these natural disasters. He has also used that background in fraud detection to assist several health care organizations develop fraud prevention and detection programs and has provided material support to multiple health care fraud prosecutions resulting in multiple millions of dollars in recovered fraud losses.

Dr. Helton is a Fellow of the Healthcare Financial Management Association, where he serves on its Board of Examiners. He also volunteers his financial management expertise to the Association of University Programs in Healthcare Administration where he serves on its finance committee and as Treasurer of the Healthcare Management Division of the Academy of Management and a member of the Finance Committee of the Colorado Association of USA Track and Field.  He is a Certified Fraud Examiner and is also a member of the Board of Advisors for the Association of Certified Fraud Examiners.  Dr. Helton is also a Certified Management Accountant.

Dr. Helton earned his PhD in Public Health Management from the University of Texas School of Public Health, a Master of Science in Hospital and Health Administration from the University of Alabama at Birmingham, and a Bachelor of Business Administration from Eastern Kentucky University. He is a journal article reviewer for Healthcare Financial Management, Journal of Healthcare Management, Social Science and Medicine, and Journal of Public Health Management and Practice.

  • Front Matter
    About the Authors, Table of Contents, List of Figures and Tables, New to the Second Edition and Preface
  • Chapter 1
    Healthcare Operations Management

The following instructor resources are available to qualified instructors for download

ISBN-13: 9781284050066

Instructor Manual
Slides in PowerPoint Format
Test Bank

Bundle: Health Care Operations Management 2E with Navigate 2 Scenario for Health Care Ethics

Bundle ISBN: 9781284169263
This value bundle includes a hard copy of Health Care Operations Management 2e, packaged with an access code card that gives you online entry to Navigate Scenario for Health Care Ethics.

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