Overview
Clinical Process Redesign is a methodology developed at the University of Massachusetts Medical Center that successfully incorporates reengineering and continuous quality improvement principles into patient care with measurable patient outcomes. Clinical Process Redesign: A Facilitator's Guide includes a detailed, practical redesign model and a comprehensive clinical case study as well as forms and aids for successful on-the-job implementation.
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Contents: Orientation * Your Role as Facilitator* Facilitator Competency Checklist * Facilitation Styles * The Continuum of Care Model * The Clinical Process Redesign Improvement Team Method * Clinical Process Redesign Phases and Steps * Systems Improvement Techniques * Macro Flow Chart * Pareto Chart * Affinity Diagram * Flow Charting * Project Planning * Value Analysis * Systems Improvement Tools * Forming a Clinical Process Redesign Team * Preparing an Initial Report * Measuring Organizational Climate * Measuring Patient Satisfaction * Measuring Functional Outcomes * Developing Protocols Meetings * Team Leader and Facilitator Introductory Meeting, First Working Session, Second Working Session * Appendixes
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ShowAbout the Author(s)
Steven Strongwater, MD
Vincent Pelote, MBA
Additional Titles by this Author
ISBN-13: 9780763738808
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