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Implementing Continuous Quality Improvement in Health Care
A Global Casebook

Author(s): Curtis P. McLaughlin, DBA, Professor Emeritus, Kenan-Flagler Business School and Gillings School of Global Public Health, University of North Carolina, Chapel Hill
Julie K. Johnson, MSPH, PhD, Associate Professor and Deputy Director, Centre for Clinical Governance, Faculty of Medicine, University of New South Wales, Sydney, Australia
William A. Sollecito, DrPH, Clinical Professor, Public Health Leadership Program, Gillings School of Global Public Health, University of North Carolina, Chapel Hill, North Carolina
Details:
  • ISBN-13: 9780763795368
  • Paperback    394 pages      © 2012
Price: International Sales $91.95 US List
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Overview

This collection of 18 case studies covers a broad range of subjects related to health care quality improvement efforts.

Ideal as complement to the new Fourth Edition of Continuous Quality Improvement in Health Care, these case studies explore themes such as CQI in Ghana Malaria Control, CQI to reduce central line infections in pediatric hospital, a mother’s advocacy group against medical errors, WHO Safe Surgery Saves Lives Campaign, The Malcolm Baldrige Award Process in Health Care, Comparison of NICE and similar agencies for comparative effectiveness research, and much more.

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Part  I  CONTINUOUS QUALITY IMPROVEMENT (USING PLAN, DO, CHECK, ACT ) AND TOTAL QUALITY MANAGEMENT TOOLS
  Case  1  West Florida Regional: An Early Application
  Case  2  Holtz Children's Hospital: Reducing Central Line Infections
  Case  3  Clemson’s Nursing Home: Working with the State Quality Improvement Organization’s Restraint Reduction Initiative
  Case  4  CQI in Malaria Control in Ghana
Part  II  ORGANIZING FOR CONTINUOUS QUALITY IMPROVEMENT
  Case  5  The Intermountain Way to Positively Impact Costs
  Case  6  Planning a Transition: The Chief Quality and Safety Officer
  Case  7  Dawn Meadow Hospital: Selecting Aggregate Quality Measures for the Hospital Board
  Case  8  Dr. Charles Bethe, DO, Network Med.Dir.
Part  III  EDUCATIONAL AND SOCIAL MARKETING APPLICATIONS IN CONTINUOUS QUALITY IMPROVEMENT
  Case  9  Forthright Medical Center: Social Marketing and the Surgical Checklist
  Case  10  Princes Court Hospital: A Private Malaysian Health Care Institution Prepares for a Pandemic of Influenza A (H1N1)
  Case  11  Financial Analysis and Quality Management at Patriot County, Ohio
  Case  12  Quality In Pediatric Subspecialty
Part  IV  ASSESSMENT, INCENTIVES AND REGULATION
  Case  13  Folic Acid Forification Around the World
  Case  14  Continuing Improvement for the National Health Service Quality and Outcomes Framework
  Case  15  North Carolina Local Health Departments Accreditation Program
  Case  16  The Lewis Blackman Hospital Patient Safety Act: It’s Hard to Kill a Healthy 15-Year-Old
  Case  17  Elk Hills Community Medical Center: Revising the Baldrige Award
Part  V  PROCESS IMPROVEMENT RESEARCH
  Case  18  Stent vs. By-pass: Expanding the Evidence Base
  Case  19  Cal Mason, COO, Metro Children’s Hospital: Planned Experimentation
  Case  20  Houston Medical Center Bed Tower: Quality and the Built Environment
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ShowAbout the Author(s)

Curtis P. McLaughlin, DBA-Professor Emeritus, Kenan-Flagler Business School and Gillings School of Global Public Health, University of North Carolina, Chapel Hill

Curtis P. McLaughlin, D.B.A., is professor emeritus and adjunct professor at the Kenan-Flagler Business School of the University of North Carolina at Chapel Hill.  At the time of his retirement he was also Professor of Health Policy and Administration in the Gillings School of Global Public Health and Senior Research Fellow of the Cecil B. Sheps Center for Health Services Research.  Prior to coming to North Carolina, he was Assistant Professor at the Harvard Business School and also taught in the Harvard School of Public Health.  He is the author or coauthor of approximately 275 publications, including Continuous Quality Improvement in Health Care with A.D. Kaluzny, now in its third edition with Jones & Bartlett. He received his BA in Chemistry from Wesleyan University and his MBA and his DBA from Harvard Business School. While there, he studied and then taught in the initial Harvard interdisciplinary program in health care economics and management.

Additional Titles by this Author

Julie K. Johnson, MSPH, PhD-Associate Professor and Deputy Director, Centre for Clinical Governance, Faculty of Medicine, University of New South Wales, Sydney, Australia

Additional Titles by this Author

William A. Sollecito, DrPH-Clinical Professor, Public Health Leadership Program, Gillings School of Global Public Health, University of North Carolina, Chapel Hill, North Carolina

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