Part 1 An Overview of Hospitals
Chapter 1 History of Hospitals and Healthcare
Chapter 2 Hospitals and Important Hospital Trends
Part 2 Leadership
Chapter 3 Organizational Structure, the Governing Body, and the CEO
Part 3 Accessing the Hospital
Chapter 4 Doorways into the Hospital
Part 4 The Hospital Team
Chapter 5 The Medical Staff
Chapter 6 Physician Extenders
Chapter 7 Nursing Services
Chapter 8 Older Patients in the Hospital
Part 5 Key Ancillary Services
Chapter 9 Clinical Laboratory and the Pathologist
Chapter 10 Diagnostic Imaging and Therapeutic Radiology Departments
Chapter 11 Physical Therapy
Chapter 12 Respiratory Therapy
Chapter 13 Communication Disorders
Chapter 14 Pharmacy
Part 6 Patient Support Services
Chapter 15 Hospital Essentials
Chapter 16 Social Services
Chapter 17 Health Information Management
Part 7 Facilities Support and Security
Chapter 18 Supporting the Medical Center
Chapter 19 Safeguarding the Hospital
Part 8 Administrative Services and Issues
Chapter 20 Human Resources, Risk Management, Legal Services, and Corporate Compliance
Chapter 21 The Importance of Diversity in a Health Care Organization
Chapter 22 Hospital Accreditation and Liscensing
Chapter 23 Hospital Marketing
Chapter 24 Strategic Planning
Part 9 Hospital Financial Issues
Chapter 25 Finance
Chapter 26 Generating Revenue – 3rd Party Payers by Types and Percentages
Part 10 Evaluating and Insuring the Quality of Care
Chapter 27 Performance Improvement
Chapter 28 The Importance of Bioethics
Appendix A Case Studies
Appendix B Glossary
Appendix C Hospital URLs
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