Part 1 Introduction
Chapter 1 The Global Evolution of Continuous Quality Improvement: From Japanese Manufacturing to Global Health Services
Chapter 2 Factors Influencing the Application and Diffusion of CQI in Health Care
Part 2 Basics of Quality and Safety
Chapter 3 Measurement, Variation and CQI Tools
Chapter 4 Understanding and Improving Team Effectiveness in Quality Improvement
Chapter 5 The Outcome Model of Quality
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Chapter 6 Measuring Consumer Satisfaction
Chapter 7 The Role of the Patient in Continuous Quality Improvement
Chapter 8 A Social Marketing Approach to Continuous Quality Improvement Initiatives
Chapter 9 Assessing Risk and Harm in the Clinical Microsystem: A Systematic Approach to Promote Patient Safety
Part 3 Implementation
Chapter 10 CQI, Transformation, and the “Learning” Organization
Chapter 11 The Human Face of Medical Error: Classification and Reduction
Chapter 12 The Role of Health Information Technology in Quality Improvement: From Data to Decisions
Part 4 Applications
Chapter 13 Preparing Health Professionals: Harnessing the Power of the Clinical Microsystem to Improve Quality and Safety of Care
Chapter 14 Quality Improvement in Primary Care: The Role of Organization, Systems, and Collaboratives
Chapter 15 Quality Improvement Organizations and Continuous Quality Improvement in Medicare
Chapter 16 Continuous Quality Improvement in U.S. Public Health Organizations: Moving Beyond Quality Assurance
Chapter 17 Quality Improvement in Nursing
Chapter 18 Accreditation - a regulatory mechanism to promote quality and safety in health care organizations
Chapter 19 Quality Improvement in Resource-Poor Countries
Chapter 20 A Call to Action for Transforming Healthcare in the Future
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