Page Tools:

Organizational Behavior in Health Care, Second Edition

Author(s): Nancy Borkowski, DBA, CPA, FACHE, FHFMA, Professor, School of Health Professions, University of Alabama at Birmingham, Birmingham, Alabama
Details:
  • ISBN-13: 9780763763831
  • Paperback    420 pages      © 2011
Price: International Sales $132.95 US List
Add to Cart Request a Review Copy

Instructor Resources: Answer Key, Case Studies, Instructor's Manual, PowerPoints, TestBank

Organizational Behavior in Health Care was written to assist those who are on the frontline of the industry everyday—healthcare managers who must motivate and lead very diverse populations in a constantly changing environment.

Designed for graduate-level study, this book introduces the reader to the behavioral science literature relevant to the study of individual and group behavior, specifically in healthcare organizational settings. Using an applied focus, it provides a clear and concise overview of the essential topics in organizational behavior from the healthcare manager’s perspective.

Organizational Behavior in Health Care examines the many aspects of organizational behavior, such as individuals’ perceptions and attitudes, diversity, communication, motivation, leadership, power, stress, conflict management, negotiation models, group dynamics, team building, and managing organizational change. Each chapter contains learning objectives, summaries, case studies or other types of activities, such as, self-assessment exercises or evaluation.

New to the Second Edition:

  • NEW research regarding diversity in healthcare was added to Chapter 2. 
  • NEW chapter: “Attribution Theory and Motivation” provides the reader with a better understanding of the highly cognitive and psychological mechanisms that influence motivation levels.
  • The three chapters on Leadership were updated and expanded.
  • Chapter 13 was divided into two NEW chapters for easier reading “Decision Making” and “Conflict Management and Negotiation Skills.”
  • Chapter 19 was revised.
  • New case studies and examples were added throughout the book.

 

Preface

PART 1    INTRODUCTION

Chapter   1: Overview and History of Organizational Behavior

Chapter   2: Diversity in Health Care

Chapter   3: Perceptions and Attitudes

Chapter   4: Workplace Communication

PART 2    UNDERSTANDING INDIVIDUAL BEHAVIORS

Chapter   5: Content Theories of Motivation

Chapter   6: Process Theories of Motivation

Chapter   7: Attribution Theory and Motivation

PART 3    LEADERSHIP

Chapter   8: Power and Influence

Chapter   9: Behavioral Theories of Leadership

Chapter 10: Contingency Theories of Leadership         

Chapter 11: Contemporary Leadership Theories

PART 4    INTRAPERSONAL AND INTERPERSONAL ISSUES

Chapter 12: Stress and Stress Management

Chapter 13: Conflict and Conflict Management

Chapter 14: Decision Making and Negotiation Skills

PART 5    GROUPS AND TEAMS

Chapter 15: Overview of Group Dynamics

Chapter 16: Groups

Chapter 17: Teams and Team Building

PART 6    MANAGING ORGANIZATIONAL CHANGE

Chapter 18: Organizational Development

Chapter 19: Resistance to Change and Change Management
CONCLUSION – Closing Remarks


Nancy Borkowski, DBA, CPA, FACHE, FHFMA-Professor, School of Health Professions, University of Alabama at Birmingham, Birmingham, Alabama

Dr. Nancy Borkowski has over 17 years as an academician serving in faculty positions at the University of Alabama at Birmingham, Florida International University and St. Thomas University. In addition, Dr. Borkowski has over 20 years experience in the healthcare industry holding executive positions in physician practice management and managed care. Dr. Borkowski is a two time past recipient of the American College of Healthcare Executive’s Southern Florida Senior Career Healthcare Executive Award. Dr. Borkowski is a certified public accountant and holds Fellow status with both the American College of Healthcare Executives (ACHE) and the Healthcare Financial Management Association (HFMA). Dr. Borkowski is a nationally recognized author with the first edition of her book Organizational Behavior in Health Care being referred to as “one of the most significant advances in the field of health services administration” which was awarded the AJN 2005 Book of the Year Award for nursing leadership and management. Her work has been published in Leadership in Health Services, Group & Organization Management, Organizational Behavior and Human Decision Processes, Health Care Management Review, Journal of Ambulatory Care Management, Journal of Health Administration Education, Journal of Health and Human Services Administration, International Journal of Public Administration, and various other journals. Dr. Borkowski teaches leadership, organizational behavior, and strategic management and is a past recipient of the American College of Healthcare Executives’ Excellence in Teaching Award. Dr. Borkowski continues to consult with and serve on many healthcare companies’ boards. In 2009, she received the Follmer Bronze Merit Award from HFMA and in 2012, Dr. Borkowski was presented ACHE’s Exemplary Service Award for providing significant leadership and contributions to further professional excellence at the chapter, regional and/or national levels.

  • "...one of the most significant advances in the field of health services administration."

    —Ronald P. Hudak, JD, PhD, Marymount University

  • "...a first rate text. It balances theoretical rigor with practical experience and makes it applicable to students at both the undergraduate and master's levels."

    —Eric S. Williams, PhD, University of Alabama at Tuscaloosa

  • "...well organized, well written, and presented in a way that is easy to understand."

    —Ann Tomey, Indiana State University

The following instructor resources are available to qualified instructors for download

ISBN-13: 9780763763831

Angel ready Test Bank
Answers to End of Chapter Questions
BlackBoard ready Test Bank
Case Studies
Desire to Learn ready Test Bank
Instructor Manual
Moodle ready Test Bank
Powerpoint™
Test Bank
$217.95

BU- ORGANIZATIONAL BEHAVIOR IN HC 2E/COLLAB DISCIPLINES HC

Bundle ISBN: 9780763792442
Organizational Behavior in Health Care, Second Edition with Collaboration Across the Disciplines
$178.95

BU- SLEE HEALTH CARE TERMS 5E/ ORGAN BEHAV IN HC

Bundle ISBN: 9780763792480
BU- SLEE HEALTH CARE TERMS 5E/ ORGAN BEHAV IN HC