Section 1 Managing People
Chapter 1 The Coach in You
Chapter 2 Management Is a Team Sport
Chapter 3 Creating Public Health Management Teams That Work
Chapter 4 The Behavioral Event Interview: Avoiding Interviewing Pitfalls When Hiring
Chapter 5 Employee Engagement
Chapter 6 Managing a Diverse Workforce: The Manager's Impact
Chapter 7 The Power of Positive Personal Regard
Chapter 8 Promoting a Civil Workplace
Chapter 9 Making the Most of Your Time
Chapter 10 Emotional Intelligence in the Workplace
Chapter 11 Creating Thought Diversity: The Antidote to Groupthink
Section 2 Managing Partnerships
Chapter 12 Partnering Essentials
Chapter 13 Humility and Technology to Foster Partnerships
Chapter 14 Selecting Partners and Setting the Stage
Chapter 15 Practicing Management and Leadership: Creating the Information Network for Public Health Officials
Chapter 16 The Health Alert Network: Partnerships, Politics, and Preparedness
Section 3 Managing Communication
Chapter 17 Meetings, Meetings, and More Meetings
Chapter 18 Improving Your Presentation Skills
Chapter 19 Managing in the Information Age: Preventing "Electronic Fatigue Syndrome"
Chapter 20 Managing and New Web Communication Technology
Chapter 21 Managing the Difficult Conversation
Chapter 22 Managing the Boss
Section 4 Managing Business
Chapter 23 Civic Entrepreneurship: Revenue-Generating Strategies for Government and Nonprofit Organizations
Chapter 24 Business Planning for Public Health from the North Carolina Institute for Public Health
Chapter 25 Business Process Improvement: Working Smarter, not Harder
Chapter 26 Fundraising 101: Why Seek Private Funding?
Chapter 27 Fundraising 101: Getting Started
Chapter 28 Fundraising 101: Executing Your Plan
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