Chapter 1 Strategic Career Planning: Professional and Personal Development:
Patti Rager Zuzelo, EdD, RN, MSN, ACNS-BCChapter 2 Communication Strategies and Tips: Avoiding Problems;
Chapter 3 Influencing Healthcare Quality: Educating Patients, Nurses, and Students
Patti Rager Zuzelo, EdD, RN, MSN, ACNS-BCChapter 4 Mastering Performance Appraisal: Tips for the CNS
Patti Rager Zuzelo, EdD, RN, MSN, ACNS-BCChapter 5 CNSs and Difficult Clinician–Patient Situations: Strategies for Success
Zane Robinson Wolf, PhD, RN, FAANChapter 6 The Clinical Nurse Specialist Consultant Role: Issues and Pragmatics
Janice M. Beitz, PhD, RN, ACNS-BC, CNOR, CWOCN, CRNPChapter 7 Workplace Violence: Creating and Sustaining a Healthy Place to Work
Patti Rager Zuzelo, EdD, RN, MSN, ACNS-BCChapter 8 Influencing Outcomes: Improving Quality at the Point of Care
Patti Rager Zuzelo, EdD, RN, MSN, ACNS-BCChapter 9 Patient Safety: Preventing Unintended Consequences and Reducing Errors
Patti Rager Zuzelo, EdD, RN, MSN, ACNS-BCChapter 10 The Basics of Nursing Business
Patti Rager Zuzelo, EdD, MSN, RN, ACNS-BC Mary Beth Kingston, RN, MSN, NEA-BC
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