PART I The “Corporate” View of Organized Delivery Systems . . . . . .1
Chapter 1
International Health Care: A Twelve-Country Comparison . . . . . . . . . . .3
Grant T. Savage, Harry Feirman, Leo van der Reis, Amy Myers, and
David Moxley
Chapter 2
Organized Delivery Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Myron D. Fottler, Donna Malvey, and Keila Rooney
Chapter 3
Legal Implications of Business Arrangements in the
Healthcare Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Gabriel L. Imperato, Lester J. Perling, and Mike Segal
Chapter 4
Financial Management of Organized Healthcare
Delivery Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Leslie G. Eldenburg, Eldon L. Schafer, and Dwight J. Zulauf
Chapter 5
Labor and Employment Laws Applicable to Organized
Delivery Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
John D. Blair, Peter D. Stergios, Patrick M. Collins, and Aimee Sato
Chapter 6
The Management of Nursing Services . . . . . . . . . . . . . . . . . . . . . . . . .307
Wilhelmina M. Manzano and Gina M. Bufe
Chapter 7
Marketing Healthcare Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .325
Roberta N. Clarke
Chapter 8
Healthcare Information Technologies in an Era of Healthcare
Reform: A Complex Adaptive System Perspective . . . . . . . . . . . . . . . .359
Joseph Tan and Joshia Tan
Chapter 9
Management Engineering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .401
Karl Bartscht
Chapter 10
Ambulatory Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .433
Kevin W. Barr and Charles L. Breindel
Chapter 11
Bioterrorism Preparedness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .459
John D. Blair, Ephraim Perez, Cynthia A. Holubik, Robert K. Keel,
Angela M. Roberson, and Steven R. Tomlinson
PART II The Hospital in an Organized Delivery System . . . . . . . . .485
Chapter 12
The History of Hospitals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .487
Lawrence F. Wolper and Jesus J. Peña
Chapter 13
Laboratories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499
Paul J. Brzozowski and Paul D. Camara
Chapter 14
Pharmacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .533
Andrew L. Wilson and Karol Wollenburg
Chapter 15
Material and Resource Management . . . . . . . . . . . . . . . . . . . . . . . . . .573
William L. Scheyer and Barbara B. Friedman
Chapter 16
Facility Design and Planning for Ambulatory Care Centers . . . . . . . . .607
Richard Sprow, Sonya Dufner, and Christian F. Bormann
Chapter 17
Quality and Patient Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .653
Eliot J. Lazar, Anthony Dawson, Brian K. Regan, Daniel Hyman, and
Karen Scott Collins
Chapter 18
Physician Practice: Organization and Operation . . . . . . . . . . . . . . . . .675
Michael J. Kelley, Steven Falcone, Stephen G. Schwartz
Chapter 19
Implementing a Physician Practice Compliance Program . . . . . . . . . .709
Lawrence F. Wolper
Index
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