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Health Care Operations Management: A Quantitative Approach to Business and Logistics

Author(s): James R. Langabeer II, MBA, PhD, Associate Professor, Departments of Healthcare Finance and Management, University Of Texas School of Public Health
Details:
  • ISBN-13: 9780763750510
  • ISBN-10:0763750514
  • Hardcover    438 pages      © 2008
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Hospitals are large and complex organizations, yet they function largely without sophistication and technology inherent in other large businesses. In a time when well over half of all hospitals report negative operating margins, driving down costs by achieving operational excellence is one of the most important yet overlooked areas.

Healthcare operations management is the emerging discipline that integrates quantitative and qualitative aspects of management to determine the most efficient and optimal methods of supporting patient care delivery.  Operations management helps hospitals and health systems understand and improve labor productivity, reduce waiting lines, shorten cycle times, and generally improve the patient’s overall experience—all of which helps to improve the organization’s financial health.

This text provides a well-rounded, comprehensive treaty on all aspects of operations management specific to the healthcare industry.  It covers everything from hospital finances to project management, patient flows, performance management, process improvement, and supply chain management.  It is written to balance theoretical and practical perspectives, by an author who has served both in senior-level management positions in large health systems, as well as extensive university research on the topic.

This is an ideal text for university courses in healthcare management at all levels. It is also an excellent professional reference for healthcare administrators, clinical support managers, and supply chain professionals.

All chapters end with Chapter Summary, Key Terms, Discussion Questions, Exercise Problems, and References

 

List of Figures

Preface

 

Part I:  Operations Management and Financial Health

Chapter 1: Healthcare Operations Management

Chapter 2: Healthcare as a Business

Chapter 3: Healthcare Finance for the Operations Manager

 

Part II: Process Engineering and Optimization

Chapter 4: Process And Quality Improvement

Chapter 5: Optimizing Patient and Process Flows

Chapter 6: Productivity and Performance Management

Chapter 7: Project and Change Management

Chapter 8: Planning for Operational Excellence

Chapter 9: Return on Investment Models

 

Part III: Logistics and Supply Chain Management

Chapter 10: Supply Chain Management Strategy

Chapter 11: Purchasing and Materials Management

Chapter 12: Inventory Management and Accounting

Chapter 13: Classifying and Managing Products

Chapter 14: Supply Chain Collaboration

Chapter 15:  Pharmaceutical Operations Management

 

Part IV: Summary

     Chapter 16: The Future of Operations Management

 

Appendix A: Listing of Major Teaching Hospitals

Appendix B: Answers to Selected Chapter Exercise Problems

Glossary of Terms

About the Author

 

 


James R. Langabeer II, MBA, PhD-Associate Professor, Departments of Healthcare Finance and Management, University Of Texas School of Public Health

Dr. James R. Langabeer II is an Associate Professor of Management at the University of Texas School of Public Health.  He has also served as a senior-level manager in several world-renowned academic medical centers, where he has had responsibilities over a variety of functions, including management engineering, budgeting, planning, supply chain operations, financial management, and business analysis.  He was the executive vice president for one of the fastest growing consulting and technology firms in the US, where he consulted in over 30 countries globally for the world’s leading Fortune 500 firms across healthcare, retail, and manufacturing industries.  Earlier in his career he was a senior operations manager for a Fortune 300 manufacturing firm, where he led the integration and transition processes for multiple mergers and acquisitions.  He holds a bachelor of business administration from the University of Texas at San Antonio, a master of business administration from Baylor University, and a doctorate in leadership and administration from the University of Houston, where his research focused on economic performance and strategic management of large teaching hospitals.   Dr. James Langabeer is also a Certified Management Accountant.

Previously, Dr. Langabeer served on the graduate management faculty at Boston University in the department of Administrative Sciences, and also at the University of Houston-Downtown. He is the author of three other books, including Creating Demand Driven Supply Chains (2003), Competitive Business Strategy for Teaching Hospitals (2000), and The Market Driven Enterprise (1994).  He extensively researches healthcare financial and management issues, and has been published in over thirty-five leading journals, including the Journal of Healthcare Finance, Academic Medicine, Supply Chain Management Review, the Journal of Healthcare Management, and the Journal of Healthcare Information Management.

  • “Although the book is geared towards those working in the American healthcare system, it should be of interest and value to healthcare executives and administrators worldwide. It clearly describes the scientific principles underlying sound operations management together with the models and tools that can be applied to determine the most efficient and optimal processes that can be implemented to support patient care and improve business processes.”


    —Clyde Saldanha MD FRCSEd, Editor, The Journal on Information Technology in Healthcare

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ISBN-13: 9780763750510

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