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Quality Management in Health Care: Principles and Methods, Second Edition

Author(s): Donald Lighter, MD, MBA, FAAP, Director, The Institute for Healthcare Quality Research and Education
Douglas C. Fair, Director Of Statistical Applications, InfinityQS International, Inc.
  • ISBN-13: 9780763732189
  • ISBN-10:0763732184
  • Paperback    589 pages      © 2004
Price: $239.95 US List
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Instructor Resources: Instructor's Manual, PowerPoints

Now in its second edition, Quality Management in Health Care: Principles and Methods addresses the mounting pressure on the health care industry to control costs while providing the highest quality care and services. In doing so, it provides students with a solid foundation in the implementation of quality improvement activities and the tools necessary to evaluate and improve their efforts toward quality of care. With an emphasis on general theory and practical applications, the text delineates the techniques that form the basis of quality management in medicine, such as group processes, process orientation, statistical process control, and statistical techniques. A clear and concise writing style and effective use of examples, illustrations, and case studies elucidate the complex topics presented in the text.

Features & Benefits

A well-organized, logical progression with a clear and concise writing style

Easy-to-follow examples that bridge all sectors of the health industry

Effective use of examples, illustrations, and case studies to elucidate complex topics

Exercises at the end of each chapter to reinforce key concepts

Coverage of statistical process control (SPC) with in-depth examples of its application in service industries

Discussions on SPC are straightforward, easy-to-read, and include real-life examples to which readers can relate

Discusses innovative applications of statistical process control using Group charts and Target charts

Chapter 1. The Rationale for Quality Improvement in Health Care
Chapter 2. Group Processes in Health Care Quality Improvement
Chapter 3. Process Orientation in Health Care
Chapter 4. Statistical Process Control: Basic Principles
Chapter 5. Statistical Process Control Approaches: Basic Theory and Use of Control Charts
Chapter 6. Advanced Statistical Process Control
Chapter 7. Advanced Statistical Applications in Continuous Quality Improvement
Chapter 8. Clinical Process: Clinical Practice Guidelines
Chapter 9. Strategies for Implementing Quality Improvement
Chapter 10. Making Continuous Quality Improvement Work: Care Management
Chapter 11. Legal and Regulatory Issues in Quality Improvement
Chapter 12. The Future of Continuous Quality Improvement in Health Care

Donald Lighter, MD, MBA, FAAP-Director, The Institute for Healthcare Quality Research and Education

Dr. Donald E. Lighter currently serves as the Associate Medical Director for Clinical Outcomes Programs for the Shriners Hospitals for Children, where he is responsible for leading the design and implementation of programs to evaluate and improve the care of children in the Shriners system.  Shriners’ unique hospital system provides free care for children with serious orthopaedic abnormalities and burns.  After finishing his medical degree at St. Louis University Medical School, Dr. Lighter completed a pediatric residency and practiced general pediatrics in both private practice and academic settings for over twenty-five years.  Dr. Lighter’s experience in managed care has spanned nearly twenty years, having led the formation of two IPAs and three HMOs.  Over the past ten years, Dr. Lighter has worked both with commercial and Medicaid HMOs, and presently he is Director at The Institute for Healthcare Research and Education and a founder of CyberCE, Inc., an online educational consulting company.  Additionally, Dr. Lighter is a professor and a member of the core faculty for The University of Tennessee’s Physicians’ Executive MBA program, an innovative curriculum that relies heavily on the Internet to provide didactic material for physicians working toward a Masters in Business Administration degree.  He also serves as a Senior Examiner in the Malcolm Baldrige National Quality Award Program.

Douglas C. Fair-Director Of Statistical Applications, InfinityQS International, Inc.

Douglas C. Fair is the Director of Statistical Applications at InfinityQS International, Inc., a provider of leading-edge Statistical Process Control (SPC) software. In his role at InfinityQS, he helps a diverse set of multi-national and Fortune 500 companies to better understand how to implement and leverage statistical methods for systemic process improvement and cost reduction. Mr. Fair is the co-author of two books on statistical methods: Innovative Control Charting: Practical SPC Solutions for Today’s Manufacturing Environment (ASQ Quality Press, 1998) and Principles and Methods for Quality Management in Health Care (Jones and Bartlett Publishers, 2000). Fair earned a degree in Industrial Statistics from the University of Tennessee in Knoxville and is a long-standing member of the American Society for Quality.

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Instructor's Manual and PowerPoint Lecture Slides


An Instructor's Manual and PowerPoint Lecture Slides are available for downloading for qualified instructors.

Click here to request access to download these supplements.

The following instructor resources are available to qualified instructors for download

ISBN-13: 9780763732189

Instructor Manual
Slides in PowerPoint Format

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