Chapter One:
Measuring Performance in Primary Care
Chapter Two:
Systems for Meeting Benchmarks for Screening and Health Maintenance
Chapter Three:
Measuring Outcomes in Primary Care
Chapter Four:
Systems for Measuring Outcomes at the Practice Level
Chapter Five:
Systems for Tracking Functional Status
Chapter Six:
Systems for Measuring and Tracking Patient Satisfaction
Chapter Seven:
Malpractice: The Ultimate Failure in Quality
Chapter Eight:
Systems for Avoiding Malpractice
Chapter Nine:
Reimbursement for Primary Care
Chapter Ten:
What is Fraud and Abuse in Billing?
Chapter Eleven:
Systems for Complying with Requirements of Medicare and Other Payers
Chapter Twelve:
How to Contract with Managed Care Organizations
Chapter Thirteen:
How to Maximize Reimbursement
Appendix A:
Checklist Documentation Forms
Index
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