Jones and Bartlett Learning Shopping Cart Help

Shipping Option Help

The shipping options drop-down menu shows you several shipping methods, their estimated arrival dates, and the cost for shipping using that method. All costs and transit times are calculated based on the weight of the items in your order and the US Zip code that you entered. In addition to the standard ground, 3 day, 2 day, and overnight methods, customers shipping to a location that is close to our warehouse may see a Ground Express option which is usually as fast as overnight or 2 day, but considerably cheaper. Transit times are provided as an estimate only, and may occasionally be longer during high-volumer periods such as the Christmas holidays.

Coupons and Gift Certificates Help

If you have either a coupon code or a J&B gift certificate, enter the appropriate code in this box. Some coupons and gift certificates may only apply to certain products. Each order that you place can have a maximum of one coupon code and one gift certificate applied.

Recalculate Cart Button Help

Selecting Re-calculate will update your shipping, subtotals, and tax if you change the quantity of any book, or if you change the US Zip code to which you wish to estimate shipping costs and transit times.

New Customer Options Help

If you have not shopped online with us before, or if you did not save a password to create a returning user account, please choose the geographical location to which you will be shipping your order. US, Canadian, and International orders are processed differently, and choosing the wrong option could delay the processing of your order.

Return Customer Help

If you have shopped online with us before, and you set up a returning customer account by choosing a password, please enter your E-mail address and the password you chose. Logging in as a returning customer expedites your check-out process, as we can retrieve your address information. For your security, credit card information must be re-entered with each new order. If you have forgotten your password, you can use the Find your Password link to reset it. Or you can proceed as if you were a new customer by using the options to the left. Checking out as a new customer will not will simply require you to re-enter your address information.

Shipping Information Help

Shipping information is among the most important information you will provide to J&B. Please check that you have correctly classified your shipping address as either residential or commercial. Choosing the wrong address type can significantly delay your order, and may incurr extra shipping costs. U.S. customers who require that we ship to a Post Office box are limited to United States Postal Service shipping methods.

Billing Information Help

If you are paying for your order with a credit card, please make sure that the address you enter matches the address to which your credit card statements are mailed. If you are using a purchase order, please use the address of your Accounts Payable department.

Purchase Order Help

Purchase orders from new customers must be reviewed by our accounts receivable department. In addition to a P.O. number, please enter the name and phone number of a contact from your Accounts Payable or Billing department, so we can contact them to confirm the Purchase Order details.

Payment Information Help

The Jones and Bartlett Learning shopping cart provides you with a final chance to modify your payment information. Please take this opportunity to review the account number and expiration date of your credit card or the purchase order number and contact information if you are paying via purchase order.

Privacy

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Satisfaction Guarantee and Returns Information

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return it within 30 days of purchase for a full refund (excluding original shipping charges). If a video or book is defective or the wrong item was shipped, it will be replaced with the same or corrected title.

Wholesalers and Retailers may return 100% of purchases for credit only, provided your return is made within one year of the original invoice date. Returns must be accompanied by invoice or invoice information and books must be in saleable condition. All bundles returned must be in original shrink-wrap and unopened. No returns will be accepted for credit from any customer who has not purchased books directly from Jones & Bartlett.

Return Address
Jones & Bartlett Learning
905 Carlow, Unit B
Bolingbrook, IL 60490